Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-338664%22%20slang%3D%22en-US%22%3EWhy%20the%20payment%20process%20always%20reject%3F%3F%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338664%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20keep%20paying%20my%20order%2C%20but%20it%20always%20shows%20my%20order%20can%20not%20be%20submitted.%20I%20call%20the%20service%20but%20it%20just%20ask%20me%20to%20check%20with%20my%20bank.%20My%20bank%20says%20my%20card%20is%20totally%20open%20and%20I%20can%20use%20to%20pay%20other%20things%20without%20any%20problems.%20Why%20this%20online%20payment%20always%20reject%20orders%3F%3F%3F%3F%3F%3C%2FP%3E%3CP%3E%3CSPAN%3E%22Your%20order%20could%20not%20be%20submitted.%20Please%20contact%20Customer%20Support%20for%20further%20assistance%20at%20(855)%20635-3578.%22%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-338664%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338833%22%20slang%3D%22en-US%22%3ERe%3A%20Why%20the%20payment%20process%20always%20reject%3F%3F%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338833%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101355%22%20target%3D%22_blank%22%3E%40epicwater60700%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20if%20you%20are%20having%20issues%20completing%20the%20order.%3C%2FP%3E%0A%0A%3CP%3EIs%20there%20a%20case%20or%20an%20order%20number%20we%20can%20reference%20to%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376708%22%20slang%3D%22en-US%22%3ERe%3A%20Why%20the%20payment%20process%20always%20reject%3F%3F%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376708%22%20slang%3D%22en-US%22%3E%3CP%3EI%20got%20the%20same%20issue%20and%20I%20had%20tried%20for%20A%20WEEK!%20It%20totatlly%20sucks!%20If%20the%20order%20cannnot%20be%20completed%2C%20how%20come%20we%20have%26nbsp%3Ban%20order%20number%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376709%22%20slang%3D%22en-US%22%3ERe%3A%20Why%20the%20payment%20process%20always%20reject%3F%3F%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376709%22%20slang%3D%22en-US%22%3EI%20had%20tried%20debit%20cards%2C%20credit%20cards%20or%20even%20Paypal%2C%20but%20any%20didn't%20work.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-377026%22%20slang%3D%22en-US%22%3ERe%3A%20Why%20the%20payment%20process%20always%20reject%3F%3F%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-377026%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F114231%22%20target%3D%22_blank%22%3E%40snowycliff04302%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20if%20you%20are%20having%20troubles%20placing%20the%20order.%20Make%20sure%20that%20your%20shipping%20address%20is%20complete%20and%20correct%20all%20the%20way%20to%20the%20ZIP%20code.%20Please%20note%20that%20PO%20Boxes%20do%20not%20work.%3CBR%20%2F%3E%20Also%2C%20%26nbsp%3Bthe%20billing%20address%20and%20phone%20number%20should%20match%20your%20bank's%20record%20for%20the%20card%20used.%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-408509%22%20slang%3D%22en-US%22%3ERe%3A%20Why%20the%20payment%20process%20always%20reject%3F%3F%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-408509%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20am%20having%20the%20same%20issue%2C%26nbsp%3B%20going%20on%20now%20for%20the%20past%20few%20days.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-408590%22%20slang%3D%22en-US%22%3ERe%3A%20Why%20the%20payment%20process%20always%20reject%3F%3F%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-408590%22%20slang%3D%22en-US%22%3EModusLink%20BV%20ahem%20GoPro...%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1

Why the payment process always reject???????

I've keep paying my order, but it always shows my order can not be submitted. I call the service but it just ask me to check with my bank. My bank says my card is totally open and I can use to pay other things without any problems. Why this online payment always reject orders?????

"Your order could not be submitted. Please contact Customer Support for further assistance at (855) 635-3578."

GoPro
Posts: 10,154

Re: Why the payment process always reject???????

Hi @epicwater60700

 

Sorry if you are having issues completing the order.

Is there a case or an order number we can reference to?

 

Thanks!

Ej

 

 

 

 

Sightseer
Posts: 3

Re: Why the payment process always reject???????

I got the same issue and I had tried for A WEEK! It totatlly sucks! If the order cannnot be completed, how come we have an order number?

Sightseer
Posts: 3

Re: Why the payment process always reject???????

I had tried debit cards, credit cards or even Paypal, but any didn't work.
GoPro
Posts: 10,154

Re: Why the payment process always reject???????

Hi @snowycliff04302

 

Sorry if you are having troubles placing the order. Make sure that your shipping address is complete and correct all the way to the ZIP code. Please note that PO Boxes do not work.
Also,  the billing address and phone number should match your bank's record for the card used.
 

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Tourist
Posts: 11

Re: Why the payment process always reject???????

i am having the same issue,  going on now for the past few days.

Tourist
Posts: 50

Re: Why the payment process always reject???????

ModusLink BV ahem GoPro...