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Tourist
Posts: 3

Why my GoPro Hero 7 black wont turn on???

Hey Guys,

 

I tried updateing my gopro hero 7 black today through the gopro app, while it was updating the gopro app got unresponsive and it got shut down and since then my gopro won't turn on. I have tried everything but still it wont turn back on, I have even tried manually updating the Camera but still doesnt work. The only sign the gopro is showing that it getting warm when the battery is inside.

GoPro
Posts: 7,535

Re: Why my GoPro Hero 7 black wont turn on???

[ Edited ]

Sorry to hear about the trouble, @ghostdj95. Without the battery, does the camera power on when connected directly to a power source? See if the steps detailed at https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on will turn the camera on. 

 

If the camera is able to charge the battery, try another manual update and see how it goes. If the issue remains, our Support team at https://gopro.com/help/ContactUs will be able to help you with the next steps. 

Tourist
Posts: 3

Re: Why my GoPro Hero 7 black wont turn on???

I tried connecting the Gopro directly to the power source but it didn't show any signs of turning on. But it sure is charging the battery cause with the battery inside the Gopro it starts to heat.
GoPro
Posts: 7,535

Re: Why my GoPro Hero 7 black wont turn on???

Thank you for the update, @ghostdj95. In this case, the next step would be to engage our Support team. They will be able to guide you through additional troubleshooting steps to get the issue fixed. You may reach them by phone or chat through https://gopro.com/help/ContactUs .

Tourist
Posts: 3

Re: Why my GoPro Hero 7 black wont turn on???

Got in touch with the support team from Gopro and went through the troubleshooting process, in the end the support team executive came with a option of shipping the Gopro to their Singapore warehouse so they can check it out.