08-18-2019 08:54 AM
I tried updateing my gopro hero 7 black today through the gopro app, while it was updating the gopro app got unresponsive and it got shut down and since then my gopro won't turn on. I have tried everything but still it wont turn back on, I have even tried manually updating the Camera but still doesnt work. The only sign the gopro is showing that it getting warm when the battery is inside.
08-18-2019 05:20 PM - edited 08-18-2019 05:22 PM
Sorry to hear about the trouble, @ghostdj95. Without the battery, does the camera power on when connected directly to a power source? See if the steps detailed at https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on will turn the camera on.
If the camera is able to charge the battery, try another manual update and see how it goes. If the issue remains, our Support team at https://gopro.com/help/ContactUs will be able to help you with the next steps.
08-18-2019 07:32 PM
08-19-2019 05:12 AM
08-19-2019 07:03 AM