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Tourist
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Accepted Solution

Why is the serial number shown on the go pro 6 not working when I try to register the device?

Why is the serial number shown on the go pro 6 not working when I try to register the device?


Accepted Solutions
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GoPro
Posts: 18,464

Re: Why is the serial number shown on the go pro 6 not working when I try to register the device?

 

Hi @bellamyj

 

Kindly verify if you are entering the correct serial number. Here are ways where you can locate the SN of your camera.

 

For HERO6 Black, it should start with C322.

 

If you continue to get the same error, please let our Support Team know. You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards, 

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,464

Re: Why is the serial number shown on the go pro 6 not working when I try to register the device?

 

Hi @bellamyj

 

Kindly verify if you are entering the correct serial number. Here are ways where you can locate the SN of your camera.

 

For HERO6 Black, it should start with C322.

 

If you continue to get the same error, please let our Support Team know. You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards, 

Ej