Why is my product not delivered?

noblehike043 · ‎07-28-2019

I have already tried calling customer service (which was a 45 minuted nightmare). They said my order was delayed because one of the two accessories I ordered was not in stock. Not only was that insanely frustrating, since it says that nowhere on the website and I was not ever told after I ordered, but she said she would split the order so that I could get the one item they have stock in the two days that I was promised. To amuse myself, I placed a second order that day for a different accessory, also promised to arrive in two days. Neither order has shipped. This is complete BS to advertise 2 day shipping when I've waited over a week. Can someone help me out here?

aragon1006 · ‎07-29-2019

Hi @noblehike043

Sorry for any troubles caused.

We have limited access on orders here in the Support Hub.

It will be best to contact our Support Team regarding the status of your order.

They are available by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej

View solution in original post

aragon1006 · ‎07-29-2019