03-31-2018 03:21 PM
How long have you left it plugged in?If the battery is completely drained, it takes a few minutes before the light turns red.
To further isolate the issue, you may take the battery out and test if the camera will turn on while plugged in.
If the camera turns on without the battery then this could be an issue on the battery or battery connectors.
You may contact our Support Team via phone or chat. https://gopro.com/help/ContactUs
03-31-2018 05:30 PM
04-02-2018 07:47 AM
Try this: Plug the GoPro directly to a power source (not a computer) without the battery, then power the camera on. If the camera powers on, it is highly likely that the battery is defective then you can exchange it through the seller. I gather it is a new camera that you have but if it does not power on in this setup, you might need an exchange. You can always contact our Support team for help on this matter. You can reach them here: https://gopro.com/help/ContactUs