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Sightseer
Posts: 2

Why is my GoPro Hero 9 taking so long to process?

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It’s been 3 entire days saying it’s been processing. My payment went through and everything. I also have two day shipping. I know two-day shipping means it’ll take two days from the time after it is shipped but this is taking pretty long. Is there a reason why? A friend ordered it the day of the launch and received it so I’m skeptical :/

Accepted Solutions
GoPro
Posts: 28,758

Re: Why is my GoPro Hero 9 taking so long to process?

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Hello @isaela67

 

We see the order/s on the system and will be processed accordingly.
You can continue to check your GoPro order from this link: https://gopro.com/order-status

 

You may also reach out to Support to follow-up on the order. https://gopro.com/help/ContactUs

 

Thanks!
Ej

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Hiker
Posts: 27

Re: Why is my GoPro Hero 9 taking so long to process?

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I've been waiting since launch day for mine to be shipped (it's been over a week now).

Have been escalating with support everyday without luck.
GoPro
Posts: 28,758

Re: Why is my GoPro Hero 9 taking so long to process?

[ New ]

Hello @isaela67

 

We see the order/s on the system and will be processed accordingly.
You can continue to check your GoPro order from this link: https://gopro.com/order-status

 

You may also reach out to Support to follow-up on the order. https://gopro.com/help/ContactUs

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Why is my GoPro Hero 9 taking so long to process?

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My order just shipped but instead of two day shipping, it’s taking four days. About seven days to process and four days to ship. This was highly disappointing. It’s coming on Wednesday so I’ll be on the lookout for it.
Sightseer
Posts: 3

Re: Why is my GoPro Hero 9 taking so long to process?

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For me more than one and half months already and still pending why not?
GoPro
Posts: 20,529

Re: Why is my GoPro Hero 9 taking so long to process?

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It is indeed a long wait time, @mueangphui. We'd be glad to check on it. is there an order number that we can use as a reference? Thanks!

Sightseer
Posts: 3

Re: Why is my GoPro Hero 9 taking so long to process?

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Reference order number is MU-00615021 ,Can you check it please. Thanks
GoPro
Posts: 20,529

Re: Why is my GoPro Hero 9 taking so long to process?

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Hello, @mueangphui. We were able to pull up a record for your order. It appears as though our Order Support Team has run into an issue with your order and it was declined. The identified reason being the use of a parcel locker address for the shipping address. See if using a different shipping address will help. 

Sightseer
Posts: 3

Re: Why is my GoPro Hero 9 taking so long to process?

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I understood my problem and how will charge address for shipping or I has to make new order ? Thank you
GoPro
Posts: 28,758

Re: Why is my GoPro Hero 9 taking so long to process?

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Hi @mueangphui

 

You'll be able to resubmit your order online through gopro.com

 

Thanks!

Ej