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Hiker
Posts: 12

Why is HERO6 GPS so bad compared to the HERO5?

Why is HERO6 GPS performance so bad compared to the HERO5?  Is it because the 6 is based on GoPro's home-made chip?  I returned my first HERO6 because I thought it was defective but now my new one is just as bad.  Both were like this with the original firmware and with the latest version.

 

Using the 6 side by side with either of my two HERO5 units shows how poorly the HERO6 performs.  The 5 locks on to the GPS signal almost instantly in any orientation and records the GPS data to the video file.  The resulting GPS data on the 5 isn't always perfect but it's usually excellent or at least pretty good.  In contrast, the HERO6 doesn't lock on and doesn't save the GPS data.  (And yes, it's turned on in all of the cameras.)  It doesn't matter if both are on or just the 6 and it doesn't help making sure that the camera is upright and doesn't have anything else near it.  The HERO5 GPS works as soon as I turn it on and locks onto the signal even when it's upside down and in a frame.  The HERO6 takes a long time to signal that it has a GPS lock and it often loses it quickly.  Even when I wait to get the signal before starting to record on the HERO6, it often drops seconds later and in any event never saves any GPS data to the video file.  Every test video shot on the HERO6 says that GPS is not turned on.  This happens in the latest version of Quik and an older version on another computer.

 

It sucks that I paid so much for the newer model and it works so poorly that I can't use it.  I'm glad that I kept both HERO5 units instead of selling one to help pay for the HERO6.

 

Is there any way to fix the GPS performance on the HERO6?  I've checked every source I could find on here and the rest of the Internet, I tried different software versions, and I tried different video settings but nothing seems to help!  I took too long trying to get this to work and now it's too late to return this 2nd HERO6.

Sightseer
Posts: 3

Re: Why is HERO6 GPS so bad compared to the HERO5?

After reading a post from Owen Ruth, I tried the combination 1080p at 60fps again.  This time I was able to get the GPS indicator to come on before starting to record.  Two of the five short test videos said that there was no GPS data and the other three had garbage data.  (e.g.: indicated 0 Km/h when I was travelling ~40 Km/h, ridiculous track plots, etc.)

 

This is so frustrating!

Sightseer
Posts: 3

Re: Why is HERO6 GPS so bad compared to the HERO5?

Does anyone from GoPro read these?

GoPro
Posts: 9,664

Re: Why is HERO6 GPS so bad compared to the HERO5?

 

Hi @maxl81420

 

Have you tried updating your camera manually?

https://gopro.com/update/hero6

Once done, reset the camera to its default settings.

Please do a test recording and see if this makes a difference.

 

Thanks!

Ej

Hiker
Posts: 12

Re: Why is HERO6 GPS so bad compared to the HERO5?

Yes, I updated both HERO6 cameras manually to the latest firmware version.

 

I didn't do a Factory Reset but I will try that tonight in case that is able to bypass some bugs.  I will then shoot a few test videos to see if the GPS then starts working.  If it does, then I will try changing settings one at a time to see if I can end up with something usable.

 

I don't have high hopes at this point but I will try it and report back.

Hiker
Posts: 12

Re: Why is HERO6 GPS so bad compared to the HERO5?

I verified that I have the latest HERO6 firmware installed and then did the Factory Reset but it's still just SSDD.  The GPS won't lock on and no GPS data get recorded to the video files.  I made sure that I was out in the open, away from buildings and trees and that the camera was oriented with the top up.  I tried turning on the camera and waiting for a while but it still wouldn't lock on to GPS.  The indicator would come on briefly a few times but wouldn't stay on.  It didn't matter whether or not I waited a while after turning the camera on before starting to record or if I started recording soon after turning it on: there was still no GPS data recorded.  It also didn't help to manually turn the GPS off and then on again.

 

This is the second HERO6 I've had and the lack of GPS functionality is exactly the same.  My two HERO5s still work fine and lock onto, and record, GPS data almost instantly.  They lock onto GPS signals quickly even in heavy forest and hold the signal lock even at speed, through lots of sudden direction changes, and under heavy tree cover.  Both HERO6 barely function at all for GPS and only sporadically and if any GPS data are captured it's mostly incorrect and unusable.

 

This is very disappointing.  It seems that I'm not the only one experiencing this big decline in GoPro quality.  My guess is that GoPro is ignoring this because there are so many faulty HERO6s in the the hands of consumers that they think it would bankrupt them to do the right thing and repair them all for the owners who want to use the GPS functionality.

Highlighted
Hiker
Posts: 12

Re: Why is HERO6 GPS so bad compared to the HERO5?

Still nothing from GoPro.  I guess they really don't care and don't want to support people who buy their products anymore.  It seems like they just want to continually rush "new" models to market with minor changes and incomplete QA to make short term profits from new customers; existing customers be damned.

GoPro
Posts: 9,664

Re: Why is HERO6 GPS so bad compared to the HERO5?

 

Hi @maxl81420

 

Were you able to go over the suggested steps?

 

@jello4p

If you continue to experience the same, it will be best to report back to our Support Team.

Please reference the same case number when you contact them.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej