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Sightseer
Posts: 1

Why doesn’t my camera register to my account

[ New ]
I’m trying to connect my camera to to my account but it says my serial number is incorrect..

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GoPro
Posts: 19,164

Re: Why doesn’t my camera register to my account

[ New ]

Hello, @graysummit28281. In addition to what was mentioned by Fishy, the camera serial number guide here will help with identifying the correct camera serial number. 

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Adventurer
Posts: 13,697

Re: Why doesn’t my camera register to my account

[ New ]

make sure you Use all, the characters, including the letters.  you may made a mistake of 0 the number for the letter.

 

GoPro
Posts: 19,164

Re: Why doesn’t my camera register to my account

[ New ]

Hello, @graysummit28281. In addition to what was mentioned by Fishy, the camera serial number guide here will help with identifying the correct camera serial number.