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Tourist
Posts: 3

Why does the External Power icon show when a battery is inside? GoPro Hero 7 Black

Hi there,

Why is External Power icon showing on my front display?

I don’t have any external power cables connected and there is a battery inside. I’ve tried a new battery but I get the same result. I can switch between modes but I can’t take videos or photos, and there is no back display.

I can connect to the GoPro’s wifi but I can’t update because it says the battery is too low. When connecting it to an external power source, it gives me the same message when trying to update.

Does anyone know how to fix this?

Image as forum won’t let me upload a photo from my phone: https://www.dropbox.com/s/ecmi72dujghh9y4/4ADC4833-6FED-4D6F-8647-9FAA3122E1BF.png?dl=0

Thanks in advance.
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Adventurer
Posts: 11,695

Re: Why does the External Power icon show when a battery is inside? GoPro Hero 7 Black