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Tourist
Posts: 3
Accepted Solution

Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

Hi,
I couldn't find any previous questions or problems before but yesterday my new GoPro Hero 7 Black started acting weirdly.

 

When I turn it on it's all good but when I turn it off it automatically turns on all LED lights and they stay turned on for hours unless I take the battery out. If I turn it on and off couple of times it starts to lag an doesn't turn on or off properly anymore. Taking the battery out helps for a while but I'm not going to do that all the time because I have it in a case, attached to the handle and in a silicone case so it's annoying to take the battery out just for that...

In the settings I have all the lights turned off all the time even if recording because I just don't like them on. Anyone else has the same problem? What's the solution?

 

Best regards,

Alen


Accepted Solutions
GoPro
Posts: 2,432

Re: Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

@alenp50, it seems strange that your camera's LED stays on after turning the camera off. These lights should only stay on (camera turned off) if the camera is plugged in to an external power source.

 

That being said, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

In addition to this, ensure that you're using a recommended SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

Let us know how it works for you.

 

Ann

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All Replies
GoPro
Posts: 2,432

Re: Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

@alenp50, it seems strange that your camera's LED stays on after turning the camera off. These lights should only stay on (camera turned off) if the camera is plugged in to an external power source.

 

That being said, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

In addition to this, ensure that you're using a recommended SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

Let us know how it works for you.

 

Ann

Highlighted
Tourist
Posts: 7

Re: Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

I have the exact same issue.  The only remedy is to remove and reinsert the battery.  The LEDs go out if I just remove the micro SD card but go back on once I reinsert the card.  I just installed firmware update 1.70 and had the same issue with 1.61.  In my settings, I have always had the all the LEDs set to off.  I never experienced this issue before version 1.61.  I am using a 64GB SanDisk Extreme Pro Micro SD XC card. I have formatted the card in the GoPro and the problem persists.  I have used this card in my GoPro Hero 6 Black as well with no issues.  Please figure out a fix for this.

GoPro
Posts: 8,889

Re: Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

Hi @dools47

 

If the same happens after doing the manual update, please reach out to our Support Team.

You may contact them by phone or chat.

https://gopro.com/help/ContactUs

 

 

Thanks!
Ej

Tourist
Posts: 3

Re: Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

This manual update worked for me. At least so far, I just did it and so far no red lights. But for someone less technical it would help if the files (downloaded from the manual update website) were in UPDATE folder as instructed. They were in UPDATE.zip file but when I extracted 3 files popped out separately and when I uploaded them to the SD card, nothing happened. I had to create an empty UPDATE folder and then move 3 files into that folder and then the update happened automatically. Thank you!

Tourist
Posts: 7

Re: Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

Alenp50,  The same issue of the zip file unziping three files rather than creating an UPDATE folder and placing the three file in that folder.  That happened when I used WinZip.  If I used the Windows 10 compressed file extract, it created the UPDATE folder and place the three files there as expected.  It would be helpful if the GoPro folks would include this discussion in the update directions.

 

As far as the Manual Update working for you...  I have always done manual updates.  I downloaded update 1.70 to see if it would help clear up the LED issue, but it didn't work for me.  It was suggested on a call with the GoPro support staff that I do a full Reset of the Hero 7.  I did that, and so far so good.  I'm heading out for an international dive trip soon and will be using my Hero 7 extensively.  If the issue reoccurs, I will repost here.

Tourist
Posts: 7

Re: Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

Well, after all the suggested remedies (manually loading 1.70 firmware, then resetting my Hero 7 Black when that didn't fix), I am still having the LEDs occasionally come on after powering my camera off.  Please fix this issue for us.

GoPro
Posts: 2,432

Re: Why does my new Hero 7 Black turns on all LED lights when I turn my camera off?

@dools47, if the suggested troubleshooting steps didn't help to resolve the issue, please let our Support team know so they can assist you on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.