01-15-2017 02:46 PM
I looked it up and followed all of the steps to get it working again and I am still getting no response. It seems like it might have overheated, I tried to cool it down, but nothing helped. I only bought the camera a day ago (01/14/2017) and it just shut off.
Solved! Go to Solution.
01-15-2017 03:21 PM
@bluebluff5858 - Overheating can sometimes be linked to a non-compatible SD card. What card are you using?
Before you give up on it and return it, please reach out to our Support team at https://gopro.com/help/PKBContactus. If the issue is something like a bad SD card, changing out the camera won't fix the issue. You'll have the same issue with any camera that card goes into. In most cases, the fix is a simple correction that our team can troubleshoot with you.
01-15-2017 03:39 PM
01-15-2017 03:54 PM
your camera most likly has another issue besides the over heated battery, you can simply put the Session into the FREEZER 5 minutes will do, and then simply like said press and hold the back button down for a long count . the camera will come back to life, then you can reflash with new firmwre but Let me tell you thins, mine went back for the reason of over heated and otehr issues gopro could not explain.
If you got this new, and you are going t otalk to Support, by the time they work this out you are best to return it at bestbuy. then wait for an email 3 days later, gopro got their hands full.
I been there and done that. you are within your return period, use it, you have the option for a care pkg, get it,gopro offers a year extra than gopro here.
But if you are finished with gopro, we can not blame you, they are not like they used to be and I hate sounding that way, I hate seeing people get burned.