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Tourist
Posts: 2

Why can't I see my media on other devices besides my laptop?

I recently uploaded media from my GoPro Hero 5 to the cloud via my Apple laptop.  When I open my GoPro Plus account on other devices I don't see the same media.  On another laptop I don't see any of the media.  On my Iphone I see some, but not all.  Any help is appreciated.

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GoPro
Posts: 12,876

Re: Why can't I see my media on other devices besides my laptop?

Hi @sportsnut17

 

What type of media are you not able to view?

Please try to log in via gopro.com and see if all files are present.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Highlighted
Tourist
Posts: 2

Re: Why can't I see my media on other devices besides my laptop?

thanks, but I'm still not able to see my media.  I know there are photos and videos that were uploaded, but I can't see all of them on my Iphone or other laptop.

 

I'll check again this evening on the original laptop.

 

 

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GoPro
Posts: 12,876

Re: Why can't I see my media on other devices besides my laptop?

Sure! We'll wait for your update @sportsnut17

 

Thanks!