Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2
Accepted Solution

Why I can't chat with customer service?

The button to start a chat with customer service is not working.

Is there any other way to talk with customer service besides having to make a call?

Simão


Accepted Solutions
Highlighted
Explorer
Posts: 12,952

Re: Why I can't chat with customer service?

Try changing your location (top and bottom right on web page) to US - English.

If you have GoPro Plus (free to sign up with one month free), you can chat 24/7. Otherwise, you need to try to contact them during business hours.

https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Adventurer
Posts: 12,095

Re: Why I can't chat with customer service?

You'll need to do that if you want to call or chat with them and at the contact us page on the web. not hard to find if asked, they are open at tehir  schedule, not ours.

Highlighted
Explorer
Posts: 12,952

Re: Why I can't chat with customer service?

Try changing your location (top and bottom right on web page) to US - English.

If you have GoPro Plus (free to sign up with one month free), you can chat 24/7. Otherwise, you need to try to contact them during business hours.

https://gopro.com/help/ContactUs
Highlighted
Adventurer
Posts: 12,095

Re: Why I can't chat with customer service?

so you get u p any time and just go without checking   gopro  gets this  question all the time you think they simply make it easier to do,  

Highlighted
Tourist
Posts: 2

Re: Why I can't chat with customer service?

Thank you  fishycomics.

It helped me.

Simão

Highlighted
Adventurer
Posts: 12,095

Re: Why I can't chat with customer service?

Let us know what it is that you need help on DAn And I can  help out, but if it is returning due to an issue its best to return at where purchase use the return policy, if not then  the warranty policy.  ifout of warranty well then trade up is a last resort.

Highlighted
Sightseer
Posts: 1

Re: Why I can't chat with customer service?

Can i talk someone on the customer service coz i need help of my order. This is yvonne silva.
Highlighted
GoPro
Posts: 6,097

Re: Why I can't chat with customer service?

Hi @officialvon21

 

Customer support is open right now. 

You can contact them via chat: https://gopro.com/help/ContactUs

You can also request a call using that link. 

 

-Jay