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Sightseer
Posts: 1
Accepted Solution

White wrench icon when wet - no video

Hi,

My Gopro Hero 5 stops being able to record a video some times, especially when it gets wet.

When I press the record button, I get a white wrench error message on the lcd screen and I cannot proceed, it seems as though the camera is locked. 

Reading the fora I understood that this may have to do with the SD card. I bought a new one (up to the point I have changed three high speed ones!) but the problem persists. 

Funny fact: I can still take photos or videos through Wi-Fi connection or by speech recognition!

Could someone please help?

 

Thanks,

Iraklis


Accepted Solutions
GoPro Community Manager
Posts: 7,022

Re: White wrench icon when wet - no video

@spirymesa42253 - There's some info about this at https://gopro.com/help/articles/solutions_troubleshooting/The-File-Repair-Icon-is-Displayed-on-the-C.... Also, be sure you're using one of the recommended cards listed at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

If these steps don't help, our team at https://gopro.com/help/ContactUs will be glad to dig into this with you.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 7,022

Re: White wrench icon when wet - no video

@spirymesa42253 - There's some info about this at https://gopro.com/help/articles/solutions_troubleshooting/The-File-Repair-Icon-is-Displayed-on-the-C.... Also, be sure you're using one of the recommended cards listed at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

If these steps don't help, our team at https://gopro.com/help/ContactUs will be glad to dig into this with you.

 

Jeff