Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-243989%22%20slang%3D%22en-US%22%3EWhite%20spot%20on%20my%20gopro%20hero%207%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-243989%22%20slang%3D%22en-US%22%3EI%20just%20bought%20my%20gopro%20hero%207%20last%20night%20and%20i%20noticed%20there%20is%20a%20very%20small%20white%20spot%20on%20my%20screen%20and%20it%20is%20only%20visible%20in%20the%20dark.%20Is%20this%20normal%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-243989%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-243996%22%20slang%3D%22en-US%22%3ERe%3A%20White%20spot%20on%20my%20gopro%20hero%207%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-243996%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fibb.co%2FbMWb9K%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fibb.co%2FbMWb9K%3C%2FA%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fibb.co%2FmkAWbz%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fibb.co%2FmkAWbz%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20link%20above%20is%20a%20photo%20of%20the%20camera%20itself.%20Thanks%20in%20advance%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-244047%22%20slang%3D%22en-US%22%3ERe%3A%20White%20spot%20on%20my%20gopro%20hero%207%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244047%22%20slang%3D%22en-US%22%3E%3CP%3EIt's%20called%20a%20stuck%20dead%20pixel.%20A%20white%20one%20which%20constantly%20emmits%20light%20is%20certainly%20more%20annyoing%20that%20a%20dead%20black%20pixel.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20not%20seen%20one%20on%20my%20GoPro%20cameras%20so%20it%20not%20normal.%20Depending%20on%20GoPros%20production%20tollerances%20it%20might%20be%20acceptable%20for%20them%20but%20not%20for%20you.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETry%20to%20get%20a%20replacement%20camera%20if%20you%20can't%20live%20with%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-244091%22%20slang%3D%22en-US%22%3ERe%3A%20White%20spot%20on%20my%20gopro%20hero%207%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244091%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F76208%22%20target%3D%22_blank%22%3E%40rishilam%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20sorry%20to%20hear%20that%20you%20are%20having%20issue%20with%20your%20new%20Hero7%20camera.%20It%20would%20be%20best%20to%20contact%20the%20support%20team%20either%20via%20chat%20or%20call%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAny%20agent%20should%20be%20able%20to%20help%20you.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3EV.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-248821%22%20slang%3D%22en-US%22%3ERe%3A%20White%20spot%20on%20my%20gopro%20hero%207%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-248821%22%20slang%3D%22en-US%22%3EMine%20also%20has%20a%20white%20spot.%20They%20told%20me%20to%20do%20a%20manual%20firmware%20update.%20Didn%E2%80%99t%20help.%20Chat%20is%20currently%20closed..%20So%20I%20guess%20I%E2%80%99m%20waiting%20for%20tomorrow.%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

White spot on my gopro hero 7 screen

I just bought my gopro hero 7 last night and i noticed there is a very small white spot on my screen and it is only visible in the dark. Is this normal?
Sightseer
Posts: 2

Re: White spot on my gopro hero 7 screen

https://ibb.co/bMWb9K
https://ibb.co/mkAWbz


The link above is a photo of the camera itself. Thanks in advance
Highlighted
Nomad
Posts: 565

Re: White spot on my gopro hero 7 screen

It's called a stuck dead pixel. A white one which constantly emmits light is certainly more annyoing that a dead black pixel.

 

I have not seen one on my GoPro cameras so it not normal. Depending on GoPros production tollerances it might be acceptable for them but not for you.

 

Try to get a replacement camera if you can't live with it.

GoPro
Posts: 159

Re: White spot on my gopro hero 7 screen

Hi @rishilam,

I am sorry to hear that you are having issue with your new Hero7 camera. It would be best to contact the support team either via chat or call: https://gopro.com/help/ContactUs

Any agent should be able to help you.


V.
Sightseer
Posts: 1

Re: White spot on my gopro hero 7 screen

Mine also has a white spot. They told me to do a manual firmware update. Didn’t help. Chat is currently closed.. So I guess I’m waiting for tomorrow.