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Sightseer
Posts: 2

White spot on my gopro hero 7 screen

I just bought my gopro hero 7 last night and i noticed there is a very small white spot on my screen and it is only visible in the dark. Is this normal?
Sightseer
Posts: 2

Re: White spot on my gopro hero 7 screen

https://ibb.co/bMWb9K
https://ibb.co/mkAWbz


The link above is a photo of the camera itself. Thanks in advance
Highlighted
Nomad
Posts: 645

Re: White spot on my gopro hero 7 screen

It's called a stuck dead pixel. A white one which constantly emmits light is certainly more annyoing that a dead black pixel.

 

I have not seen one on my GoPro cameras so it not normal. Depending on GoPros production tollerances it might be acceptable for them but not for you.

 

Try to get a replacement camera if you can't live with it.

GoPro
Posts: 159

Re: White spot on my gopro hero 7 screen

Hi @rishilam,

I am sorry to hear that you are having issue with your new Hero7 camera. It would be best to contact the support team either via chat or call: https://gopro.com/help/ContactUs

Any agent should be able to help you.


V.
Sightseer
Posts: 1

Re: White spot on my gopro hero 7 screen

Mine also has a white spot. They told me to do a manual firmware update. Didn’t help. Chat is currently closed.. So I guess I’m waiting for tomorrow.