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Tourist
Posts: 2

White screen upon switching GoPro hero 6 on

Whenever I switch on my GoPro hero 6, there will be one blink of a white screen before it main screen. Is that unusual? Have not seen it on YouTube videos.
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Hiker
Posts: 23

Re: White screen upon switching GoPro hero 6 on

https://community.gopro.com/t5/Cameras/Hero-6-software-and-hardware-bugs-exchanged-mine-5x/td-p/6885...

I had that issue. Like 2 of the hero 6 i had. And i exchanged mine for a new one. And it is a defect. Support said manual update will fix it. Everything the support would have told you. You name it. I did it. It is a hardware defect. I Exchanged mine 6x with different issues. Best advice exchange it and dont upgrade to 1.51.
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Tourist
Posts: 3

Re: White screen upon switching GoPro hero 6 on

Same problem here!
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Tourist
Posts: 12

Re: White screen upon switching GoPro hero 6 on

I have the same problem! It's quite annoying since it's very bright and can be disorienting specially when you are in a low light environment. I updated my GoPro hoping the 1.60 update will fix it; unfortunately, it doesn't. Here's a gif of GoPro upon turining it on. 

image1.gif
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GoPro Community Manager
Posts: 7,027

Re: White screen upon switching GoPro hero 6 on

Looks like it may be calibrating the sensor for low light. Does it happen when you're in a bright area like outdoors in the sun?

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Tourist
Posts: 2

Re: White screen upon switching GoPro hero 6 on

I have exchange twice and all have the same problem. So a total of 3 which have the same issue. I tried getting to the distributor in Singapore and his response is it is normal which does not make any sense and mentioned GoPro does not view it as an issue.

I've tried switching it on in normal room lighting, under the sun and in the dark. Problem persist.
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Backpacker
Posts: 780

Re: White screen upon switching GoPro hero 6 on

mine makes the same....I didn't even notice it till I read your post.

hero5 does not have this behaviour.

 

after goes to sleep, when you "wake up" touching it, makes this white flash to a little less extend.

hero5 does have the same behaviour.

 

I wouldn't bother too much with.... 

 

robert

 

 

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GoPro Community Manager
Posts: 7,027

Re: White screen upon switching GoPro hero 6 on

Not sure what's causing this, but I'll flag this to our engineering teams. Thanks.