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Tourist
Posts: 2
Accepted Solution

White hero 7 water got in?

So I just got this hero 7 white camera and tested it in water. I noticed that the opening had water in it even though I completely shut it tight. How could water get in it, I closed it really well! It should be completely waterproof right? I had no housing on because it doesn't need it right?

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GoPro Community Manager
Posts: 7,505

Re: White hero 7 water got in?

Yes, as long as the doors are completely closed and kept closed, the HERO7 White is waterproof down to 33 feet. It's normal for there to be water on the edges of the door, but water should not get past the seals.

 

If water is getting past the seals, please let our team at https://gopro.com/help/ContactUs know about it.

 

Thanks,

Jeff

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Highlighted
GoPro Community Manager
Posts: 7,505

Re: White hero 7 water got in?

Yes, as long as the doors are completely closed and kept closed, the HERO7 White is waterproof down to 33 feet. It's normal for there to be water on the edges of the door, but water should not get past the seals.

 

If water is getting past the seals, please let our team at https://gopro.com/help/ContactUs know about it.

 

Thanks,

Jeff

Highlighted
Tourist
Posts: 2

Re: White hero 7 water got in?

okay. When I opened it I found a little water inside the door that managed to get in. It wasn't to the point where it doesn't work anymore just I'm worried that a little water got into the charging port and that could affect that and the sd card. As i said before, it wasn't drenched but just a little managed to get in.