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Tourist
Posts: 8

White battery indicator on gp7 silver while plugged in and recording

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What does it mean when the battery indicator on the top right corner of the screen is colored white while plugged in and recording?
GoPro
Posts: 19,776

Re: White battery indicator on gp7 silver while plugged in and recording

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Hello, @vitalflash2712. Which firmware version is your HERO7 Silver on? The battery level indicator does not show up on the display screen when the camera is recording. 

Tourist
Posts: 8

Re: White battery indicator on gp7 silver while plugged in and recording

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That is, right after I stop recording
GoPro
Posts: 19,776

Re: White battery indicator on gp7 silver while plugged in and recording

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@vitalflash2712. We are not getting a solid white icon for the battery indicator. Right after recording, we see a green battery icon that changes to a green battery icon with the lightning symbol almost immediately. 

 

How are you charging the camera? Which power source is it plugged into? Also, are you using the original GoPro USB-C charging cable? 

Tourist
Posts: 8

Re: White battery indicator on gp7 silver while plugged in and recording

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I understand. Mine, right after rec., Is a white battery icon w/a "lightning" or "hour glass" symbol indicating to me that it is at a standstill, that is, not charging at that particular moment. I wonder, is it because the battery over heat, or is it just indicating that it simply over passing charge, or is it a warning (?)
Everything thing I'm connecting it to is legitimate. I'll try a different outlet.
Hmm?
Someone must know what a white battery icon with lightning / hourglass means? Lol
Tourist
Posts: 8

Re: White battery indicator on gp7 silver while plugged in and recording

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Here is a picture. (Though not a crisp one)
IMG_20200608_144756_6.jpg
GoPro
Posts: 19,776

Re: White battery indicator on gp7 silver while plugged in and recording

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Thanks, @vitalflash2712. Yes, please try a different power source. I tried with both a power bank (the GoPro Power Pack) and through an adapter through a wall outlet and I am not getting the white battery indicator. 

 

It is true that the camera does not show charging the moment the recording is stopped. There is a second or two gap from a solid green to a green with the flash/lightning icon. 

 

@fishycomics. By any chance, would you have input on this? Is the white battery indicator something you have encountered before? Thanks!

Tourist
Posts: 8

Re: White battery indicator on gp7 silver while plugged in and recording

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I guess the question is; is it dangerous to keep recording plugged in for hours, especially for the battery (since the battery is irremovable)?
Nomad
Posts: 515

Re: White battery indicator on gp7 silver while plugged in and recording

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@vitalflash2712 wrote:
I guess the question is; is it dangerous to keep recording plugged in for hours, especially for the battery (since the battery is irremovable)?

I dont think it is dangerous, no... I think that the power from the charger is being used for recording instead of for charging and the battery is used minimally... however, the battery will still drain over hours depending on resolution and framerates...

I do this all of the time, for 8hrs and 35minutes as that is what my 128gb sdcard will hold...

I hope this helps...

Tourist
Posts: 8

Re: White battery indicator on gp7 silver while plugged in and recording

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Thank you! Yes it helps
Tourist
Posts: 8

Re: White battery indicator on gp7 silver while plugged in and recording

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Aww, now the battery icon turns white (with lightning) and ceases from charging even before recording. It does get hot, but it's in the shade.
It charged fine this morning; did 30minutes recording; stop recording at 100% charge; then white battery logo (lightning within); unplugged to lose battery juice and then I plugged it in again and there was the white battery icon (w lightning) but no charging. Then I turned it off, plugged in, to see if the red light would turn on to no avail/no charge?
GoPro
Posts: 14,139

Re: White battery indicator on gp7 silver while plugged in and recording

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Hello @vitalflash2712. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 8

Re: White battery indicator on gp7 silver while plugged in and recording

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Here's a better picture for reference purposes. Thanks
IMG_20200609_194901_4.jpg