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Explorer
Posts: 11,707

Re: White Dots on video

Looks like hot pixels on the sensor, but one other thing you should try after the update, and that's taking the front protective lens off and seeing if you get the same results. You can gently wipe the front lens with a soft lint free cloth to make sure it's clean.
Tourist
Posts: 6

Re: White Dots on video

I did another update with the new SD card from the list of approved SD cards.

 

Here is a video with the same white static. See https://youtu.be/yWaZqw13fkI

 

I also have a video of the GoPro display as I made the video above. The white static only starts when I press record. See https://youtu.be/Bi8bqi3hGuU

 

I received this Hero5 as a gift. It came from Amazon. How can I get it repaired or replaced?

Still have white static after using recommended SD card and another FW update.
Video of my Gopro15 video showing white static on the display when recording.
GoPro
Posts: 7,872

Re: White Dots on video

Thank you for going through the recommended steps, @gtgillis. The videos you posted are very helpful in understanding the issue better. In order to proceed, please get in touch with our Support team so they can walk you through the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Best regards!