06-19-2019 10:54 PM
06-22-2019 11:12 AM
I did another update with the new SD card from the list of approved SD cards.
Here is a video with the same white static. See https://youtu.be/yWaZqw13fkI
I also have a video of the GoPro display as I made the video above. The white static only starts when I press record. See https://youtu.be/Bi8bqi3hGuU
I received this Hero5 as a gift. It came from Amazon. How can I get it repaired or replaced?
06-23-2019 02:12 AM
Thank you for going through the recommended steps, @gtgillis. The videos you posted are very helpful in understanding the issue better. In order to proceed, please get in touch with our Support team so they can walk you through the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Best regards!