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Reply
Tourist
Posts: 6

White Dots on video

I just received a Hero 5 Black as a gift but when I tried my first video I get white dot static on the saved video. I also get dots on pics.

GOPR0007.JPG
Tourist
Posts: 6

Re: White Dots on video

Anyone?

Tourist
Posts: 6

Re: White Dots on video

See this youtube link for an example of the video static -> https://www.youtube.com/watch?v=3HS9m1siJtE

GoPro Hero 5 Black - Video Static
GoPro
Posts: 9,544

Re: White Dots on video

Hello @gtgillis

 

Sorry for any troubles caused.

What SD card are you using?

See if resetting the camera to its factory settings will sort out the issue.

Should it still be the same, please proceed with a manual software update through https://gopro.com/update/hero5

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 6

Re: White Dots on video

I am running a 32GB Samsung EVO Select SD Card.

 

I will try to reset the camera and test again later today. 

 

Thanks.

GoPro
Posts: 9,544

Re: White Dots on video

Feel free to post back @gtgillis

 

Also, please refer to this link for the recommended SD cards.

 

Thanks!

Ej

Tourist
Posts: 6

Re: White Dots on video

I picked up SD card PN# SDSDQXL-032G-A46A shown on the list and I still get the white static.

 

Here is the video with the new card.

https://youtu.be/BRXY3vVxxis

 

What should I try next?

 

 

Still have white static.
GoPro
Posts: 9,544

Re: White Dots on video

Thanks for getting back to us @gtgillis

 

Please try a manual update with the new SD card.

https://gopro.com/en/us/update/hero5

 

If all else fails, please reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

If this is a recent purchase, you may also refer to the same store/channel where the camera was purchased.

 

Thanks!

Ej