Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-260763%22%20slang%3D%22en-US%22%3EWhile%20charging%20hero%205%20session%20status%20led%20flashes%20red%2C%20then%20dimly%20red%2C%20then%20off%2C%20then%20repeats.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260763%22%20slang%3D%22en-US%22%3E%3CP%3EI%20think%20it%20is%20trying%20to%20tell%20me%20it%20isn't%20charging%20correctly%20because%20on%20other%20sources%2C%20the%20status%20LED%20is%20solid%20red.%26nbsp%3B%20No%20flash.%26nbsp%3B%26nbsp%3B%20I%20can't%20find%20any%20reference%20to%20this%20status%20LED%20pattern.%26nbsp%3B%20What%20does%20it%20mean%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-260763%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260775%22%20slang%3D%22en-US%22%3ERe%3A%20While%20charging%20hero%205%20session%20status%20led%20flashes%20red%2C%20then%20dimly%20red%2C%20then%20off%2C%20then%20repeats.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260775%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79616%22%20target%3D%22_blank%22%3E%40sunnybeach57834%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDo%20you%20see%20any%20changes%20in%20camera's%20performance%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20might%20be%20due%20to%20damaged%20LED%20or%20just%20simply%20fluctuating%20electricity.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20charging%20it%20using%20a%20wall%20outlet%20or%20a%20computer%20or%20other%20power%20source.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260967%22%20slang%3D%22en-US%22%3ERe%3A%20While%20charging%20hero%205%20session%20status%20led%20flashes%20red%2C%20then%20dimly%20red%2C%20then%20off%2C%20then%20repeats.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260967%22%20slang%3D%22en-US%22%3E%3CP%3E%3CEM%3EDo%20you%20see%20any%20changes%20in%20camera's%20performance%3F%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20I%20thought%20it%20was%20just%20the%20%22I'm%20charging%22%20pattern%20at%20first%20until%20I%20noticed%20that%20it%20was%20still%20charging%20much%20longer%20than%20I%20thought%20it%20should%20have.%26nbsp%3B%20It%20was%20flashing%20that%20pattern%20the%20entire%20time.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3EIt%20might%20be%20due%20to%20damaged%20LED%20or%20just%20simply%20fluctuating%20electricity.%26nbsp%3B%20%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20LED%20works%20correctly%20at%20all%20other%20times.%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Electricity%20is%20solid.%26nbsp%3B%26nbsp%3B%20%3CEM%3E%3CBR%20%2F%3E%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3EAre%20you%20charging%20it%20using%20a%20wall%20outlet%20or%20a%20computer%20or%20other%20power%20source.%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Eventually%20I%20found%20documentation%20saying%20a%20computer's%20USB%20port%20would%20not%20be%20sufficient%20so%20I%20moved%20to%20a%20wall%20charger.%26nbsp%3B%26nbsp%3B%20The%20LED%20then%20came%20on%20solidly%20and%20went%20off%20when%20charged%20so%20the%20camera%20was%20intentionally%20flashing%20an%20obvious%20pattern.%26nbsp%3B%26nbsp%3B%20There%20must%20be%20some%20documentation%20about%20diagnostic%20flash%20code%20meanings%20--%26nbsp%3B%20OR%20more%20likely%26nbsp%3B%20---%26nbsp%3B%26nbsp%3B%20there%20is%20undocumented%20software%20diagnostic%20codes%20built%20in%20that%20should%20be%20documented%20if%20they%20will%20be%20flashed%20at%20customers%20---%20OR%26nbsp%3B%20----%26nbsp%3B%20the%20diagnostics%20were%20supposed%20to%20be%20removed%20before%20release%20of%20the%20software%20and%20they%20slipped%20through%20production%20testing.%26nbsp%3B%26nbsp%3B%20That%20is%20OK%20with%20me.%26nbsp%3B%26nbsp%3B%20Documenting%20the%20diagnostic%20codes%20will%20help%20customers%20and%20help%20customers%20help%20the%20support%20team.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260969%22%20slang%3D%22en-US%22%3ERe%3A%20While%20charging%20hero%205%20session%20status%20led%20flashes%20red%2C%20then%20dimly%20red%2C%20then%20off%2C%20then%20repeats.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260969%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGot%20it%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79616%22%20target%3D%22_blank%22%3E%40sunnybeach57834%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20let%20us%20know%20if%20you%20need%20more%20help.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20contact%20our%20support%20team%20for%20real-time%20assistance%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260980%22%20slang%3D%22en-US%22%3ERe%3A%20While%20charging%20hero%205%20session%20status%20led%20flashes%20red%2C%20then%20dimly%20red%2C%20then%20off%2C%20then%20repeats.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260980%22%20slang%3D%22en-US%22%3Ecamera%20appears%20fully%20functional.%20Will%20there%20be%20any%20further%20word%20on%20what%20the%20status%20LED%20can%20tell%20me%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260992%22%20slang%3D%22en-US%22%3ERe%3A%20While%20charging%20hero%205%20session%20status%20led%20flashes%20red%2C%20then%20dimly%20red%2C%20then%20off%2C%20then%20repeats.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260992%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ENot%20really%20sure%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79616%22%20target%3D%22_blank%22%3E%40sunnybeach57834%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet's%20wait%20for%20other%20members%20to%20check%20this%20post.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EOr%20you%20may%20contact%20our%20Customer%20Support%20team%20via%20phone%20or%20chat.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThey%20might%20be%20able%20to%20provide%20the%20exact%20details.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

While charging hero 5 session status led flashes red, then dimly red, then off, then repeats.

I think it is trying to tell me it isn't charging correctly because on other sources, the status LED is solid red.  No flash.   I can't find any reference to this status LED pattern.  What does it mean?


Accepted Solutions
GoPro
Posts: 3,505

Re: While charging hero 5 session status led flashes red, then dimly red, then off, then repeats.

 

Not really sure @sunnybeach57834,

 

Let's wait for other members to check this post. 

Or you may contact our Customer Support team via phone or chat. 

 

They might be able to provide the exact details. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: While charging hero 5 session status led flashes red, then dimly red, then off, then repeats.

 

Hi @sunnybeach57834,

 

Do you see any changes in camera's performance? 

 

It might be due to damaged LED or just simply fluctuating electricity. 

 

Are you charging it using a wall outlet or a computer or other power source. 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: While charging hero 5 session status led flashes red, then dimly red, then off, then repeats.

Do you see any changes in camera's performance? 

 

          I thought it was just the "I'm charging" pattern at first until I noticed that it was still charging much longer than I thought it should have.  It was flashing that pattern the entire time.  

 

It might be due to damaged LED or just simply fluctuating electricity. 

 

          LED works correctly at all other times.    Electricity is solid.  

   

Are you charging it using a wall outlet or a computer or other power source. 

 

          Eventually I found documentation saying a computer's USB port would not be sufficient so I moved to a wall charger.   The LED then came on solidly and went off when charged so the camera was intentionally flashing an obvious pattern.   There must be some documentation about diagnostic flash code meanings --  OR more likely  ---   there is undocumented software diagnostic codes built in that should be documented if they will be flashed at customers --- OR  ----  the diagnostics were supposed to be removed before release of the software and they slipped through production testing.   That is OK with me.   Documenting the diagnostic codes will help customers and help customers help the support team.

GoPro
Posts: 3,505

Re: While charging hero 5 session status led flashes red, then dimly red, then off, then repeats.

 

Got it @sunnybeach57834,

 

Please let us know if you need more help. 

You may also contact our support team for real-time assistance 

 

 

Regards,

-Jay

Tourist
Posts: 3

Re: While charging hero 5 session status led flashes red, then dimly red, then off, then repeats.

camera appears fully functional. Will there be any further word on what the status LED can tell me?
GoPro
Posts: 3,505

Re: While charging hero 5 session status led flashes red, then dimly red, then off, then repeats.

 

Not really sure @sunnybeach57834,

 

Let's wait for other members to check this post. 

Or you may contact our Customer Support team via phone or chat. 

 

They might be able to provide the exact details. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay