Where's my order

[mrmarklile3836]

Hi I sent a old Digi camera in for the trade up deal on the 28th may my order number is MP-03494074 and I've heard nothing.
Please tell me where my order is.

Thanks
Mark

[aenriquez]

Hi @mrmarklile3836,

Thanks for reaching out. As per the TradeUp process, after we receive your trade-in camera, we’ll charge the payment method provided and ship your new GoPro within 14 days.

It appears that your TradeUp order is already being processed. You should receive a notification within the next 24 to 48 hours. If you don't receive any email by then, please let our Support team know so they can provide you the tracking details of your order. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

[mrmarklile3836]

Where is my order? I've waited 7 days after been told to wait 48 hours, I've spoken to the customer service who said it was just leaving the wearhouse as we speak, that was two days.
Where is my order, can someone please give me a proper answer with a real tracking number and stop messing me about
Many thanks
Mark

[aragon1006]

Hi @mrmarklile3836

Sorry if this is taking longer than usual.

It will be best to contact our Support Team to further check on your order.

Please reach out to them by phone or chat.

https://gopro.com/help/ContactUs

Thanks!

Ej

[mrmarklile3836]

already done that and still no email or confirmation of despatch how many times am i gonna get passed from pillar to post without an answer?

[aragon1006]

Hi @mrmarklile3836

We've already tagged the team handling your case.

I will personally monitor the case as well.

As soon as I get an update, I'll get back to you on this thread.

Thanks!

Ej

[mrmarklile3836]

Hi EJ,

Me again another 48 hours passes and still no info, no delivery date, no email NO CAMERA?? what is going on why are you telling people it's in the wearhouse and on its way, when it clearly is not. You hold a camera of mine that I sent expecting to gain a GoPro hero 7 black with £100 off. WHERE IS IT?? your info said 5 - 14 days I you received my part of the deal on the 28th MAY.

[aragon1006]

Hi @mrmarklile3836

The fulfillment provider of your GoPro order is currently experiencing a system outage, which may delay the delivery and status of your GoPro order. We are working closely with the provider to address the outage and we will keep you informed when they are back online or when we have more information. We apologize for the inconvenience.

You should be receiving an email once the order is updated.

Thanks!

Ej