06-11-2019 08:45 AM
Thanks for reaching out. As per the TradeUp process, after we receive your trade-in camera, we’ll charge the payment method provided and ship your new GoPro within 14 days.
It appears that your TradeUp order is already being processed. You should receive a notification within the next 24 to 48 hours. If you don't receive any email by then, please let our Support team know so they can provide you the tracking details of your order. You may reach them by phone or chat through https://gopro.com/help/ContactUs.
06-18-2019 09:47 AM
Where is my order, can someone please give me a proper answer with a real tracking number and stop messing me about
06-18-2019 12:19 PM
06-18-2019 03:02 PM - edited 06-20-2019 12:23 PM
We've already tagged the team handling your case.
I will personally monitor the case as well.
As soon as I get an update, I'll get back to you on this thread.
06-20-2019 11:37 AM
Me again another 48 hours passes and still no info, no delivery date, no email NO CAMERA?? what is going on why are you telling people it's in the wearhouse and on its way, when it clearly is not. You hold a camera of mine that I sent expecting to gain a GoPro hero 7 black with £100 off. WHERE IS IT?? your info said 5 - 14 days I you received my part of the deal on the 28th MAY.
06-20-2019 12:32 PM
The fulfillment provider of your GoPro order is currently experiencing a system outage, which may delay the delivery and status of your GoPro order. We are working closely with the provider to address the outage and we will keep you informed when they are back online or when we have more information. We apologize for the inconvenience.
You should be receiving an email once the order is updated.