Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

Where is my refund? You received returned goods 10 Working days ago with RMA. No reply from contacts

[ New ]
 
GoPro Community Manager
Posts: 7,797

Re: Where is my refund? You received returned goods 10 Working days ago with RMA. No reply from c...

[ New ]

Sorry about the delay, but refunds can take some time to process - from receiving and processing the returned camera to getting the payment processed. We will get it done as quickly as we can though.

Hiker
Posts: 32

Re: Where is my refund? You received returned goods 10 Working days ago with RMA. No reply from c...

[ New ]
Guess you guys are busy with mass returns due to an extremely poor release. Not only do advertised features don’t work correctly; you literally made some common accessories incompatible.... and unbelievably took slower frame rate options away. Who’s decision was that? They should be fired. How are you going to make a new camera far less capable than the older models?
Tourist
Posts: 2

Re: Where is my refund? You received returned goods 10 Working days ago with RMA. No reply from c...

[ New ]

Thank you. It is now a month that you have received it. Are we talking months!? Can you assure me it is somewhere in the process moving in the right direction.