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Tourist
Posts: 1

Where is my order?

[ New ]

Hi, I have placed an order on 22/09/2020 and no update after that. WHile checking the status it is showing "Pending" and not delivered yet. What is going on? Trying to contact customer support from last 3 dys, no call backs and no-one is avaible to chat. Horrible customer experience. 


Accepted Solutions
GoPro
Posts: 19,170

Re: Where is my order?

[ New ]

Hello, @sulpu. It appears as though our Order Support Team has run into an issue with your order and it was declined. You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.

 

Should you need further details, our Support team will be able to look into it. We see your callback request in the queue. Please keep the lines open. Thanks!

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All Replies
GoPro
Posts: 19,170

Re: Where is my order?

[ New ]

Hello, @sulpu. It appears as though our Order Support Team has run into an issue with your order and it was declined. You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.

 

Should you need further details, our Support team will be able to look into it. We see your callback request in the queue. Please keep the lines open. Thanks!