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Tourist
Posts: 5

Where is my order!!

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I paid for next day delivery it’s now 4 days!! I need the camera ASAP! # MP-04295133
Please don’t tell me the order is in the system I know it’s in the system as I made a purchase. I want to know where is it? Why hasn’t it been dispatched? I want a refund for delivery charges as I haven’t got the delivery next day.
Adventurer
Posts: 14,243

Re: Where is my order!!

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could it be back -ordered, do they work weekends.  do they ship the same day  you order at midnite.

 

 you will need to get with a CSA not gopro team here hty won't tell you  or give you a tracking number, here.

Tourist
Posts: 5

Re: Where is my order!!

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Go pro support doesn't exist. I've waited hours to connect NOTHING. Sent a call me back a few times and still NOTHING! 

 

Tourist
Posts: 2

Re: Where is my order!!

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You have my total sympathy as I am on the same situation CSA does not reply been waiting for chat for over 1 hour said 8 min ...same for a phone call ai also ordered over 4 days ago with next day ...what a Joke come on GoPro do something

 

GoPro
Posts: 29,665

Re: Where is my order!!

[ New ]

Hello @ziew785

 

Sorry for any trouble caused.

We see the order on the system and should be processed accordingly.

The order will ship out once completed.

 

You can check the status of your order through 
https://gopro.com/en/ph/order-status
 

Thanks!

Ej