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Reply
Tourist
Posts: 7

Re: Where is my order?

¿Can the DCA do something about this? I have the trouble... pending shipping since 3(Jun)
Tourist
Posts: 7

Re: Where is my order?

Can the DCA do something abput this cases?  I have the same problems  still shipping pending  since june 3

Hiker
Posts: 25

Re: Where is my order?

3rd of june..... so the probability of my 14th of june order to be fullfilled on time before i go on holiday are near to zero..... thanks gopro

Tourist
Posts: 3

Re: Where is my order?

Exactly the same for me, just a day apart, my Hero 3+ went from UK to Netherlands and nothing since. It's with the fulfilment agent, can't get an update. :-(
GoPro
Posts: 2,455

Re: Where is my order?

Hi everyone,

Apologies for any inconvenience this may have caused you. Rest assured, we're working deliberately to get the issue resolved as soon as possible. You should be receiving an email once the order is updated. Your time and patience are very much appreciated.

Kind Regards,
Ann

Tourist
Posts: 30

Re: Where is my order?

Sorry but that just isnt good enough.  You are not some tinpot 2 person company running from someones garage.  You are a global company.  How you are incapable of providing even estimated shipping times and furthermore refusing to give refunds is beyond me and frankly verging on criminal.  How about some real customer service instead of we will update you at some point. Rather than bringing joy into peoples lives through your cool tech you are causing anger, frustration and disspointment.  Doing a quick search through the support forums this happens on a regular basis.  Do your senior management really not care for the avergae customer as long as the celeb sportsmen and women keep posting cool videos???

Tourist
Posts: 30

Re: Where is my order?

All, I suggest you jump on Twitter and start venting frustration on there.  Perhaps the bad publicity will make them actually take some action rather than just fobbing us off on here.  I have just tweeted the above comment - feel free to retweet.

Tourist
Posts: 4

Re: Where is my order?

Yesterday i called again the customer support and told them i’ll cancel my order and to just refund my money, since i no longer need it. They say they will process my cancellation and will refund my payment in 24 hrs. This morning i received an email from GoPro saying that they are back online and shipping has resumed for my order and they are expediting it. I already told them to cancel, why are they still sending it? I really don’t understand this company.

I ordered, they won’t deliver
Now I cancelled, they will deliver

Wow...