Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-355248%22%20slang%3D%22en-US%22%3EWhere%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355248%22%20slang%3D%22en-US%22%3EI%20ordered%20supersuit%20and%20el%20grande%20on%20june%2018%20and%20payment%20was%20immediately%20deducted%20on%20my%20card.%20I%20received%20a%20confirmation%20email%20of%20order%20submission%20and%20up%20to%20now%20the%20order%20status%20is%20still%20pending.%20It%E2%80%99s%20been%20a%20week%20already.%20I%E2%80%99m%20going%20on%20a%20trip%20this%20week%20and%20i%20need%20those%20accesories.%20I%20called%20the%20support%20team%20and%20they%20are%20just%20saying%20the%20same%20thing%2C%20still%20no%20solution!%20This%20is%20so%20frustrating.%20Can%20someone%20please%20help%20me%20process%20my%20order%20since%20my%20payment%20has%20been%20deducted%20already%3F%3F%3F%3CBR%20%2F%3E%3CBR%20%2F%3ECase%20number%3A%2006768596%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-355248%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355566%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355566%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106533%22%20target%3D%22_blank%22%3E%40mamabev%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20fulfillment%20provider%20of%20your%20GoPro%20order%20is%20currently%20experiencing%20a%20system%20outage%2C%20which%20may%20delay%20the%20delivery%20and%20status%20of%20your%20GoPro%20order.%20We%20are%20working%20closely%20with%20the%20provider%20to%20address%20the%20outage%20and%20we%20will%20keep%20you%20informed%20when%20they%20are%20back%20online%20or%20when%20we%20have%20more%20information.%20We%20apologize%20for%20the%20inconvenience.%3C%2FP%3E%0A%0A%3CP%3EYou%20should%20be%20receiving%20an%20email%20once%20the%20order%20is%20updated.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355644%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355644%22%20slang%3D%22en-US%22%3EI%E2%80%99ve%20been%20seeing%20this%20reply%20to%20other%20posts%2C%20posted%20a%20couple%20of%20weeks%20ago...%20if%20you%20guys%20know%20that%20your%20system%20has%20problem%20why%20are%20you%20still%20taking%20orders%20if%20you%20know%20you%20can%E2%80%99t%20deliver%3F%3F%3F%20Why%20are%20you%20still%20taking%20our%20money%20and%20make%20us%20wait%20for%20so%20long%3F%20Some%20posts%20i%E2%80%99ve%20seen%20here%20are%20waiting%20for%20months%20already.%20If%20i%20have%20known%20earlier%2C%20i%20should%20have%20just%20bought%20somewhere%20else.%20I%20thought%20buying%20in%20the%20official%20site%20would%20be%20better%2C%20well%20obviously%20not!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355679%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355679%22%20slang%3D%22en-US%22%3E%3CP%3ETrue..%20Go%20Pro%20service%20is%20very%20poor..%3C%2FP%3E%3CP%3EI%20ordered%20go-pro%20camera%20on%2018th%20June%2C%20i%20was%20assured%20that%20my%20delivery%20will%20come%20by%2021st%20June..%3C%2FP%3E%3CP%3EI%20am%20going%20on%20Holiday%20tomorrow%20and%20still%20no%20communication%20on%20Dispatch..GoPro%20was%20specially%20purchased%20for%20the%20trip..%26nbsp%3B%3C%2FP%3E%3CP%3EUpon%20calling%20Go%20Pro%20support%2C%20we%20are%20getting%20the%20standard%20response%20that%20we%20are%20facing%20system%20outage..I%20have%20been%20advised%20to%20cancel%20my%20order%20also%20if%20any%20issue%20which%20is%20not%20acceptable.%20Minimum%20waiting%20timing%20for%20connecting%20call%20to%20gopro%20support%20is%2010%20mins%20which%20adds%20more%20pain%20to%20the%20customers..%3C%2FP%3E%3CP%3EThe%20worst%20part%20is%2C%20No%20formal%20communication%20from%20Go-Pro%20on%20this..%3C%2FP%3E%3CP%3ENot%20sure%20if%20gopro%20is%20going%20to%20provide%20any%20compensation%20for%20trouble%20%26amp%3B%20pain%20which%20customer's%20had%20%3A-(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355688%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355688%22%20slang%3D%22en-US%22%3E%3CP%3Ethis%20is%20terrible....i%20have%20a%20tradeup%20order%20pending%20since%20June%2010th%20and%20i've%20been%20told%20the%20same%20things%20by%20gopro%20support%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355692%22%20slang%3D%22de-DE%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355692%22%20slang%3D%22de-DE%22%3E%3CP%3ESame%20here!%20I%20sent%20my%20old%20hero%203%2B%20June%2009%20from%20Germany%20via%20UPS.%20They%20receive%20it%20in%20the%20Netherlands%20on%20June%2012.%20No%20updatestaus%20since%20then.%20Still%20pending.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356594%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356594%22%20slang%3D%22en-US%22%3E%C2%BFCan%20the%20DCA%20do%20something%20about%20this%3F%20I%20have%20the%20trouble...%20pending%20shipping%20since%203(Jun)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356595%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356595%22%20slang%3D%22en-US%22%3E%3CP%3ECan%20the%20DCA%20do%20something%20abput%20this%20cases%3F%26nbsp%3B%20I%20have%20the%20same%20problems%26nbsp%3B%20still%20shipping%20pending%26nbsp%3B%20since%20june%203%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356660%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356660%22%20slang%3D%22en-US%22%3E%3CP%3E3rd%20of%20june.....%20so%20the%20probability%20of%20my%2014th%20of%20june%20order%20to%20be%20fullfilled%20on%20time%20before%20i%20go%20on%20holiday%20are%20near%20to%20zero.....%20thanks%20gopro%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356771%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356771%22%20slang%3D%22en-US%22%3EExactly%20the%20same%20for%20me%2C%20just%20a%20day%20apart%2C%20my%20Hero%203%2B%20went%20from%20UK%20to%20Netherlands%20and%20nothing%20since.%20It's%20with%20the%20fulfilment%20agent%2C%20can't%20get%20an%20update.%20%3A-(%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356783%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356783%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everyone%2C%3CBR%20%2F%3E%3CBR%20%2F%3EApologies%20for%20any%20inconvenience%20this%20may%20have%20caused%20you.%20Rest%20assured%2C%20we're%20working%20deliberately%20to%20get%20the%20issue%20resolved%20as%20soon%20as%20possible.%20You%20should%20be%20receiving%20an%20email%20once%20the%20order%20is%20updated.%20Your%20time%20and%20patience%20are%20very%20much%20appreciated.%3CBR%20%2F%3E%3CBR%20%2F%3EKind%20Regards%2C%3CBR%20%2F%3EAnn%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356813%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356813%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20but%20that%20just%20isnt%20good%20enough.%26nbsp%3B%20You%20are%20not%20some%20tinpot%202%20person%20company%20running%20from%20someones%20garage.%26nbsp%3B%20You%20are%20a%20global%20company.%26nbsp%3B%20How%20you%20are%20incapable%20of%20providing%20even%20estimated%20shipping%20times%20and%20furthermore%20refusing%20to%20give%20refunds%20is%20beyond%20me%20and%20frankly%20verging%20on%20criminal.%26nbsp%3B%20How%20about%20some%20real%20customer%20service%20instead%20of%20we%20will%20update%20you%20at%20some%20point.%20Rather%20than%20bringing%20joy%20into%20peoples%20lives%20through%20your%20cool%20tech%20you%20are%20causing%20anger%2C%20frustration%20and%20disspointment.%26nbsp%3B%20Doing%20a%20quick%20search%20through%20the%20support%20forums%20this%20happens%20on%20a%20regular%20basis.%26nbsp%3B%20Do%20your%20senior%20management%20really%20not%20care%20for%20the%20avergae%20customer%20as%20long%20as%20the%20celeb%20sportsmen%20and%20women%20keep%20posting%20cool%20videos%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356814%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356814%22%20slang%3D%22en-US%22%3E%3CP%3EAll%2C%20I%20suggest%20you%20jump%20on%20Twitter%20and%20start%20venting%20frustration%20on%20there.%26nbsp%3B%20Perhaps%20the%20bad%20publicity%20will%20make%20them%20actually%20take%20some%20action%20rather%20than%20just%20fobbing%20us%20off%20on%20here.%26nbsp%3B%20I%20have%20just%20tweeted%20the%20above%20comment%20-%20feel%20free%20to%20retweet.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356834%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356834%22%20slang%3D%22en-US%22%3EYesterday%20i%20called%20again%20the%20customer%20support%20and%20told%20them%20i%E2%80%99ll%20cancel%20my%20order%20and%20to%20just%20refund%20my%20money%2C%20since%20i%20no%20longer%20need%20it.%20They%20say%20they%20will%20process%20my%20cancellation%20and%20will%20refund%20my%20payment%20in%2024%20hrs.%20This%20morning%20i%20received%20an%20email%20from%20GoPro%20saying%20that%20they%20are%20back%20online%20and%20shipping%20has%20resumed%20for%20my%20order%20and%20they%20are%20expediting%20it.%20I%20already%20told%20them%20to%20cancel%2C%20why%20are%20they%20still%20sending%20it%3F%20I%20really%20don%E2%80%99t%20understand%20this%20company.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20ordered%2C%20they%20won%E2%80%99t%20deliver%3CBR%20%2F%3ENow%20I%20cancelled%2C%20they%20will%20deliver%3CBR%20%2F%3E%3CBR%20%2F%3EWow...%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356835%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356835%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20I%20have%20to%20cancel%20the%20order%20to%20get%20it%20shipped%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356856%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356856%22%20slang%3D%22en-US%22%3EFull%20agree%2C%20my%20question%20is%20the%20DCA%20can%20do%20something%20about%20it%3F%20Im%20really%20mad%20w%2Fthis%20situation%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356857%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356857%22%20slang%3D%22en-US%22%3EIn%20my%20case%20i%20cant%20cancel%20my%20order%20cause%20is%20a%20replacement%20order%20(my%20gopro%20drown%20fully%20closed)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356878%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356878%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20here%20is%20a%20little%20bit%20of%20information%20I%20got%20from%20the%20support%3A%3C%2FP%3E%3CP%3E%22Most%20of%20the%20recent%20orders%20from%20EMEA%20to%20APAC%20regions%20are%20affected%20by%20the%20system%20outage.%20At%20the%20moment%2C%20there%20is%20still%20no%20ETA%20for%20the%20orders%22%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358245%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358245%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20it%20turns%20out%20the%20email%20I%20received%20about%20them%20having%20resolved%20the%20issue%20and%20expecting%20to%20receive%20the%20camera%20in%20a%20few%20days%20was%20a%20LIE...%20They%20still%20do%20not%20know%20when%20the%20camera%20will%20ship%20or%20when%20it%20will%20arrive.%26nbsp%3B%20Will%20be%20cancelling%20this%20order%20by%20the%20end%20of%20the%20week.%26nbsp%3B%20This%20has%20been%20one%20of%20the%20worst%20experiences%20ever%20shopping%20online.%26nbsp%3B%20What%20a%20horrible%20company%20to%20deal%20with!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358258%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358258%22%20slang%3D%22en-US%22%3EFully%20agree%2C%20the%20worst%20experience%20ever%20with%20a%20simple%20shipping%20(thanks%20gopro%20for%20a%20month%20of%20wait%20and%20still%20wating%20cause%20is%20not%20solved%20yet%20)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358317%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358317%22%20slang%3D%22en-US%22%3E%3CP%3EI%20think%20GoPro%20are%20in%20some%20kind%20of%20finacial%20difficulty%2C%20Just%20go%20to%20Trust%20pilot%20web%20site%20and%20read%20all%20the%20comments%2C%20it%20sounds%20like%20you'll%20be%20lucky%20to%20get%20anything%20you've%20ordered%20and%20fight%20to%20get%20your%20money%20back%3C%2FP%3E%3CP%3Echeck%20the%20link%20and%20read%20the%20comments%20below%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fuk.trustpilot.com%2Freview%2Fgopro.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fuk.trustpilot.com%2Freview%2Fgopro.com%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358344%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358344%22%20slang%3D%22en-US%22%3EGood%20luck%20on%20cancelling%20your%20order%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106720%22%20target%3D%22_blank%22%3E%40nicelight3101%3C%2FA%3E%20I%20tried%20cancelling%20last%20week%20and%20was%20given%20the%20stock%20scripted%20answers%20by%20the%20agent%20I%20dealt%20with%20saying%20he%20couldn't%20guarantee%20cancellation.%20Utter%20nonsense.%20I%20don't%20need%20GoPro's%20permission%20to%20cancel%20an%20order%20they've%20failed%20to%20deliver.%20Since%20I%20have%20no%20trust%20in%20the%20company%20now%2C%20I%20resorted%20to%20blocking%20the%20card%20I'd%20used%20so%20Gopro%20won't%20be%20able%20to%20debit%20my%20account.%20Not%20everybody%20will%20be%20in%20a%20position%20to%20do%20that%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20agents%20on%20here%20(or%20online)%20don't%20have%20ANY%20real%20answers%2C%20only%20cut%20and%20paste%20responses%20which%20appear%20designed%20only%20to%20buy%20the%20company%20time%2C%20not%20do%20deal%20with%20the%20actual%20issues%3CBR%20%2F%3E%3CBR%20%2F%3EDreadful%20experience%20dealing%20with%20this%20lot%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358368%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358368%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EGoPro%3C%2FSPAN%3E%3CSPAN%3E%20is%20taking%20orders%20and%20not%20shipping.%20Don't%20order%20with%20GoPro%2C%20they're%20in%20some%20sort%20of%20financial%20difficulty.%20See%20l%3C%2FSPAN%3E%3CSPAN%3Eink%20below%20where%20others%20are%20encountering%20similar%20issues%20%3C%2FSPAN%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fwww.trustpilot.com%2Freview%2Fgopro.com%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.trustpilot.com%2Freview%2Fgopro.com%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355754%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355754%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20boat%20as%20everyone%20else%20here.%26nbsp%3B%20You%20just%20need%20to%20readback%20through%20the%20forums%20and%20see%20that%20they%20always%20have%20the%20same%20issues%20with%20the%20trade%20up%20programme%20year%20after%20year.%26nbsp%3B%20Very%20disspointing%20cusfomer%20service.%26nbsp%3B%20Wish%20I%20had%20waited%20and%20bought%20the%20DJI%20instead.%26nbsp%3B%20Rapidly%20coming%20to%20the%20conclusion%20that%20GoPro%20are%20a%20horrible%20company%20to%20deal%20with.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-355693%22%20slang%3D%22en-US%22%3ERe%3A%20Where%20is%20my%20order%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-355693%22%20slang%3D%22en-US%22%3E%3CP%3EI%20realized%20that%20this%20problem%20kept%20going%20for%20a%20long%20time%20and%20still%20not%20solved%2C%20yet%20they%20still%20take%20orders!%3CBR%20%2F%3E%3CBR%20%2F%3EWhen%20I%20called%20the%20customer%20support%2C%20I%20told%20them%20that%20the%20payment%20was%20deducted%20on%20my%20card%2C%20even%20though%20they%20insist%20that%20it%E2%80%99s%20just%20an%20authorization%2C%20which%20I%20double%20check%20with%20my%20bank%20and%20confirmed%20that%20I%20have%20been%20charged%20already!%3CBR%20%2F%3E%3CBR%20%2F%3EI%20asked%20when%20I%20could%20probably%20received%20my%20order%2C%20the%20guy%20on%20the%20phone%20said%2C%20he%20don%E2%80%99t%20know%20the%20exact%20date%20and%20was%20even%20told%20to%20just%20buy%20in%20the%20shop%20if%20I%20urgently%20need%20it%2C%20or%20I%20can%20apply%20for%20a%20refund...%20but%20in%20order%20to%20process%20it%20I%20should%20have%20the%20item%20first....%20what%20a%20joke!%20How%20can%20I%20have%20the%20item%20if%20you%20can%E2%80%99t%20even%20deliver%20it%3F%3F%3F%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20is%20your%20company%E2%80%99s%20legal%20duty%20to%20ensure%20that%20items%20purchased%20are%20delivered%20on%20time.%20This%20is%20so%20disappointing.%20I%20want%20my%20money%20back!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

Where is my order?

I ordered supersuit and el grande on june 18 and payment was immediately deducted on my card. I received a confirmation email of order submission and up to now the order status is still pending. It’s been a week already. I’m going on a trip this week and i need those accesories. I called the support team and they are just saying the same thing, still no solution! This is so frustrating. Can someone please help me process my order since my payment has been deducted already???

Case number: 06768596
GoPro
Posts: 9,012

Re: Where is my order?

Hi @mamabev

 

The fulfillment provider of your GoPro order is currently experiencing a system outage, which may delay the delivery and status of your GoPro order. We are working closely with the provider to address the outage and we will keep you informed when they are back online or when we have more information. We apologize for the inconvenience.

You should be receiving an email once the order is updated.

 

Thanks!
Ej

Tourist
Posts: 4

Re: Where is my order?

I’ve been seeing this reply to other posts, posted a couple of weeks ago... if you guys know that your system has problem why are you still taking orders if you know you can’t deliver??? Why are you still taking our money and make us wait for so long? Some posts i’ve seen here are waiting for months already. If i have known earlier, i should have just bought somewhere else. I thought buying in the official site would be better, well obviously not!
Sightseer
Posts: 1

Re: Where is my order?

True.. Go Pro service is very poor..

I ordered go-pro camera on 18th June, i was assured that my delivery will come by 21st June..

I am going on Holiday tomorrow and still no communication on Dispatch..GoPro was specially purchased for the trip.. 

Upon calling Go Pro support, we are getting the standard response that we are facing system outage..I have been advised to cancel my order also if any issue which is not acceptable. Minimum waiting timing for connecting call to gopro support is 10 mins which adds more pain to the customers..

The worst part is, No formal communication from Go-Pro on this..

Not sure if gopro is going to provide any compensation for trouble & pain which customer's had :-(

 

 

 

Hiker
Posts: 25

Re: Where is my order?

this is terrible....i have a tradeup order pending since June 10th and i've been told the same things by gopro support

Tourist
Posts: 7

Re: Where is my order?

Same here! I sent in my old hero 3+ June 09 from Germany via UPS. They receivied it in the Netherlands on June 12. No updatestaus since then. Still pending. 

Tourist
Posts: 4

Re: Where is my order?

[ Edited ]

I realized that this problem kept going for a long time and still not solved, yet they still take orders!

When I called the customer support, I told them that the payment was deducted on my card, even though they insist that it’s just an authorization, which I double check with my bank and confirmed that I have been charged already!

I asked when I could probably received my order, the guy on the phone said, he don’t know the exact date and was even told to just buy in the shop if I urgently need it, or I can apply for a refund... but in order to process it I should have the item first.... what a joke! How can I have the item if you can’t even deliver it???

It is your company’s legal duty to ensure that items purchased are delivered on time. This is so disappointing. I want my money back!

Tourist
Posts: 30

Re: Where is my order?

[ Edited ]

Same boat as everyone else here.  You just need to readback through the forums and see that they always have the same issues with the trade up programme year after year.  Very disspointing cusfomer service.  Wish I had waited and bought the DJI instead.  Rapidly coming to the conclusion that GoPro are a horrible company to deal with.