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Sightseer
Posts: 1
Accepted Solution

Where is my order

Hi,

I placed an order 3 days ago I am a French customer and paid via PayPal.
Except for the invoice containing my order number which is MP-03504891 I Didn’t receive any other detail or information concerning my order, or a tracking number.

I would then need to know where my order is please and get a tracking number?

I cannot use the chat as a message tells me that is not available in my region
I cannot call the phone number because the opening times correspond to my work time

It is my first experience with GoPro and I have to say I am afraid concerning the quality of the customer service following the comments I saw online while searching for a way to Knox the status of my order

Thank you
Kind regards

Manon Dominici

Accepted Solutions
GoPro
Posts: 2,432

Re: Where is my order

Hi @manondominici,

 

We've sent you a private message. Kindly check your inbox.

Kind Regards,
Ann

View solution in original post


All Replies
GoPro
Posts: 2,432

Re: Where is my order

Hi @manondominici,

 

We've sent you a private message. Kindly check your inbox.

Kind Regards,
Ann

Tourist
Posts: 4

Re: Where is my order

I have the same question.

 

I did the trade in,   I can see that you have received my trade in camera but no word on my new one being sent:

 

My order reference is MP-03528042  but nothing shows upon on the 'Order status' tool.

 

Please can you confirm that it is on the way?

 

Many Thanks

GoPro
Posts: 8,889

Re: Where is my order

Hi @gordonj514

 

The fulfillment provider of your GoPro order is currently experiencing a system outage, which may delay the delivery and status of your GoPro order. We are working to locate alternative fulfillment providers if necessary and will let you know when we have additional information. We apologize for the inconvenience.

You should be receiving an email once the order is updated.

 

Thanks!
Ej