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%3CLINGO-SUB%20id%3D%22lingo-sub-349120%22%20slang%3D%22en-US%22%3EWhere%20is%20my%20order%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349120%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20placed%20an%20order%203%20days%20ago%20I%20am%20a%20French%20customer%20and%20paid%20via%20PayPal.%3CBR%20%2F%3EExcept%20for%20the%20invoice%20containing%20my%20order%20number%20which%20is%20MP-03504891%20I%20Didn%E2%80%99t%20receive%20any%20other%20detail%20or%20information%20concerning%20my%20order%2C%20or%20a%20tracking%20number.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20would%20then%20need%20to%20know%20where%20my%20order%20is%20please%20and%20get%20a%20tracking%20number%3F%3CBR%20%2F%3E%3CBR%20%2F%3EI%20cannot%20use%20the%20chat%20as%20a%20message%20tells%20me%20that%20is%20not%20available%20in%20my%20region%3CBR%20%2F%3EI%20cannot%20call%20the%20phone%20number%20because%20the%20opening%20times%20correspond%20to%20my%20work%20time%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20is%20my%20first%20experience%20with%20GoPro%20and%20I%20have%20to%20say%20I%20am%20afraid%20concerning%20the%20quality%20of%20the%20customer%20service%20following%20the%20comments%20I%20saw%20online%20while%20searching%20for%20a%20way%20to%20Knox%20the%20status%20of%20my%20order%3CBR%20%2F%3E%3CBR%20%2F%3EThank%20you%3CBR%20%2F%3EKind%20regards%3CBR%20%2F%3E%3CBR%20%2F%3EManon%20Dominici%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-349120%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1
Accepted Solution

Where is my order

Hi,

I placed an order 3 days ago I am a French customer and paid via PayPal.
Except for the invoice containing my order number which is MP-03504891 I Didn’t receive any other detail or information concerning my order, or a tracking number.

I would then need to know where my order is please and get a tracking number?

I cannot use the chat as a message tells me that is not available in my region
I cannot call the phone number because the opening times correspond to my work time

It is my first experience with GoPro and I have to say I am afraid concerning the quality of the customer service following the comments I saw online while searching for a way to Knox the status of my order

Thank you
Kind regards

Manon Dominici

Accepted Solutions
GoPro
Posts: 1,492

Re: Where is my order

Hi @manondominici,

 

We've sent you a private message. Kindly check your inbox.

Kind Regards,
Ann

View solution in original post


All Replies
GoPro
Posts: 1,492

Re: Where is my order

Hi @manondominici,

 

We've sent you a private message. Kindly check your inbox.

Kind Regards,
Ann