Where is my old camera

[redboost30608]

I recently returned a hero 7 silver as is a very subpar product for the money. As I used the trade in program I haven't received my old camera back.

I would like to get it shipped as fast as you charged my credit card.

Thanks!

[danielr15]

Cameras are recycled. I don't think you get it back.

[danielr15]

When you used the Trade Up program you agreed:
"Upon GoPro’s physical receipt of the Eligible Used Device and processing of the full payment for the Eligible New Devices by GoPro, title and ownership in the Eligible Used Device transfers to GoPro and you disclaim any further right, title or interest in and to the Eligible Used Device or any items (including without limitation memory cards) or data contained therein."

The key words are, "... title and ownership in the Eligible Used Device transfers to GoPro and you disclaim any further right, title or interest".

In other words, when you sent it to GoPro, it ceased to be your camera.

[redboost30608]

In all fairness, the camera was crap anyways.

Good riddance! **bleep** Disney and **bleep** Gopro!

[loyalboost63444]

I sent my old HERO to gorpo for the tradeup program in November 2018.  Camera was received by gopro via fedex on December 10 2018.  I have not received my new camera and it is now January 25, 2019.  Gopro states that they will send your new camera in 14 business days.  That is a lie.  My initial conversation with gopro indicated that I would have my camera in time for an important event.  I did not have the camera.    This is starting to stink.  It feels like theft.  Gopro took my old HERO and kept it.  They have no information everytime I call.  I would live to file a police report but the operators are not in the United States.  My camera was sent to California.  The shipping is from Kentucky.  Nobody at customer service has any phone numbers or addresses for the locations in the United States.  You should be happy that the trade up program is over, becasuse it doesn't work.  Meanwhile, they still have my camera.  I do not.

[graytree76514]

Hi @loyalboost63444,

Sorry to know that. 

Do you have a case number so that we can check?

You may also contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

Regards,

-Jay