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Tourist
Posts: 1

Where have my files gone

Hi

Just back from holiday.  I have a Hero3+ Silver which I have owned for a few years with no issues.

 

I am running on a Mac

 

I veiwed some of tge files through the phone app on holiday to ensure I had what i neded and all was fine so i know they were all ok.

 

Quik loaded fine this mornig when i plugged in, it recognise the 60 odd video and photo files that existed and i left it to conclude its download.  I came back and it had stopped on 59 of 60, but only shows up 10 of the videos, not the rest, and I cannot find the others.

 

I have ejected and reconnected but nothing downloads.  I have gone into Finder, then navigated to teh card but tnothing that i can see.  There is nothing in Trash (which i understood, even of they app deletes the videos (which I haven't set it to do) it would then only remove the files to the Mac trash anyway).

 

Hoping for help as some very special memories i would be incredibly sad to lose.

 

Thanks in advance, Ian

 

 

GoPro
Posts: 3,924

Re: Where have my files gone

Hi @ianp0848,

 

I am sorry to hear about the issues wit your media. I am not sure what is going on there. You may have some corrupt files and that is not why they are showing up or there may be something going on with your computer. I would recommend reaching out to our Support Team directly and they may be able to help, or point you in the right direction for data recovery. https://gopro.com/help/PKBContactus

 

Best,

Ryan