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Tourist
Posts: 2

Where are my orders? - Order not found

More than a week ago I placed two pre-orders and I received both confirmation email.
Since then I haven´t being charged on my account (only 1€ authorization) or received any other email.

 

I´m not able to track the orders on the website, and "support" team is not able to check the status of my order, and they only tell me to wait "24-48h as orders are being processed. They don´t even know if the order is cancelled or not.

Some friends purchased their GoPro days after me and they already have them shipped.

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Tourist
Posts: 4

Re: Where are my orders? - Order not found

Same scenario here. I placed an order on 1st of october and still nothing. "Our team is still processing the order" that's what I was told. 

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Tourist
Posts: 1

Re: Where are my orders? - Order not found

Yesterday I had a tracking number but UPS had no record.  I went to their chat and was told that all went to warehouse for shipping on 12 Oct.  Since this was the weekend UPS would not have info until Monday.  I checked later and found that I no longer had an UPS number.  I believe they had gotten a lot of followups based on UPS number provided.  It now showed pending.  Today, I used my order number and selected where is my order and it now says shipped and I should receive by 16 Oct.  I received a UPS number again.

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Tourist
Posts: 4

Re: Where are my orders? - Order not found

But in my case, I got a confirmation email after placing an order (1st of Oct), but since then nothing. I wasn't charged for camera (only 1 euro authorization). And when checking my order on "Your Order Status" page it says "No Orders Found".
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Hiker
Posts: 21

Re: Where are my orders? - Order not found

Sounds like you need to call into support and see what's up.  

I know it sucks when we have problems trying to get something we're excited about, but I try to remember that anytime you want to be the first to purchase a brand new, in demand product...there might be issues.  

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Hiker
Posts: 21

Re: Where are my orders? - Order not found

Also, I found that checking order through the link in my confirmation email showed just "pending" with no other information (even now, when my order is on its way) but if I use this link, all the info is current and correct.

 

https://gopro.com/en/us/order-status

 

 

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Tourist
Posts: 4

Re: Where are my orders? - Order not found

I'll probably contact support tomorrow if nothing changes in a meanwhile.

BTW. I didn't get any clickable link in my order confirmation email.

Order Placed: Oct 1, 2019
Order Status: In process

Anyway first suspicious thing was that I received confirmation email after 6 hours from placing an order. Then I wasn't able to find my order using order status check page on gopro.com (and I still can't). And finally I saw post with some people complaing about new gopro build quality 😉 (at least they did receive it 😁)

Anyway thanks for reply I'll update this thread once I'll get some feedback from gopro suport.
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Tourist
Posts: 3

Re: Where are my orders? - Order not found

J'ai le même problème ! Commande passée le 2 octobre le soir. Un ami l'a passer le même jour que moi mais le matin et il a reçu sa GoPro le 14 a 12h00.

Lorsque je cherche à joindre GoPro par téléphone je tombe sur un message qui me demande de rappeler dans les heures d'ouverture.

Je constate qu'il y a vraiment un sérieux problème !