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Tourist
Posts: 6

When watching the video, the picture freezes sound continues

[ New ]

I have the problem several times that a 360 ° video recording is corrupt. If I watch the video directly on the MAX, it's ok and I can watch it in full lenght. If I render the .360 file with the GoPro MAX Exporter software and watchat it afterwards, the image stops after a few seconds and you can only hear the sound. I've already had this with different SD cards and they are all fast enough.

I can't use that Videofile. The videos were for a film Project.

Is there a solution to save this Clip? Where does this problem come from?

GoPro
Posts: 19,611

Re: When watching the video, the picture freezes sound continues

[ New ]

Hello, @exeswizz. Does it matter which resolution setting the videos were recorded in? If you are shooting with 3K 50fps/60fps, you will need the GoPro Player Beta to render/view the .360 file correctly. You can still use GoPro MAX Exporter for all the 5.6K modes.

 

The latest version of the GoPro Player beta for Windows is now accessible through this Facebook group. Please ask to join and you will find the link to download the app. 

Tourist
Posts: 6

Re: When watching the video, the picture freezes sound continues

[ New ]

Thank you for your answer. I've been away on business for the past few days.

The registration has expired. However, I recorded the 360 video with 5.7k. I uploaded the file for testing -> https://exeswizz.ch/temp/GS010163.360

GoPro
Posts: 27,018

Re: When watching the video, the picture freezes sound continues

[ New ]

Thanks for sharing @exeswizz

 

We have recently released the beta version for GoPro Player on Windows. See https://community.gopro.com/t5/en/GoPro-Player/ta-p/413305

See if this resolves the issue.

 

Regards,

Ej

 

 

 

Tourist
Posts: 6

Re: When watching the video, the picture freezes sound continues

[ New ]

Thanks for your link. But there is still only the Mac version.

GoPro
Posts: 27,018

Re: When watching the video, the picture freezes sound continues

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Have you tried the link shared above? @exeswizz

Please click on the part where it says "Windows Download".

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

Tourist
Posts: 6

Re: When watching the video, the picture freezes sound continues

[ New ]

I will always be redirected to this page.

https://community.gopro.com/t5/de/GoPro-Player/ta-p/472239?profile.language=de

 

There is no Windows download there.

 

Has anyone tested the .360 file?

GoPro
Posts: 14,088

Re: When watching the video, the picture freezes sound continues

[ New ]

Hello @exeswizz. When you click the "Windows Download" picture, it'll automatically download the GoPro.Player-1.0.0.263.msi file installer (see screenshot below for reference). You may also check your Downloads folder.

Tourist
Posts: 6

Re: When watching the video, the picture freezes sound continues

[ New ]

Now the download works. Firefox always redirected me to the German site.

But the problem persists. In the player the first 3 seconds run then the picture freezes. The sound continues.

GoPro
Posts: 14,088

Re: When watching the video, the picture freezes sound continues

[ New ]

@exeswizz, you mentioned that the video playback directly in the camera works fine. There could be a problem with either the video conversion or the computer might be having trouble processing the data of the large HD video files fast enough. What are your computer's system specs?

Tourist
Posts: 6

Re: When watching the video, the picture freezes sound continues

[ New ]

The problem occurs very sporadically. Only about every 8th video has this problem. However, it must be on the .360 file.
But was it always so random? And why does the sound continue to work but the picture freezes?

 

I think the PC is not the problem. Here my PC: https://www.userbenchmark.com/UserRun/30099732

Intel Core i9-9900K

Nvidia GTX 1070

Corsair Vengeance LPX DDR4 3000 @3200Mhz

Corsair Force NVMe PCIe M.2 960GB

GoPro
Posts: 19,611

Re: When watching the video, the picture freezes sound continues

[ New ]

Hello, @exeswizz. Could the file size have to do with the observed issue? Does it matter which resolution settings were used for the recording, or which render settings were used when handling the files in the GoPro Player? 

 

If these are not observed to be factors, it would be best to get in touch with our Support team so they can take a look at sample files from you and determine what is causing the issue. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.