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Tourist
Posts: 6

When watching the video, the picture freezes sound continues

I have the problem several times that a 360 ° video recording is corrupt. If I watch the video directly on the MAX, it's ok and I can watch it in full lenght. If I render the .360 file with the GoPro MAX Exporter software and watchat it afterwards, the image stops after a few seconds and you can only hear the sound. I've already had this with different SD cards and they are all fast enough.

I can't use that Videofile. The videos were for a film Project.

Is there a solution to save this Clip? Where does this problem come from?

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GoPro
Posts: 15,557

Re: When watching the video, the picture freezes sound continues

Hello, @exeswizz. Does it matter which resolution setting the videos were recorded in? If you are shooting with 3K 50fps/60fps, you will need the GoPro Player Beta to render/view the .360 file correctly. You can still use GoPro MAX Exporter for all the 5.6K modes.

 

The latest version of the GoPro Player beta for Windows is now accessible through this Facebook group. Please ask to join and you will find the link to download the app. 

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Tourist
Posts: 6

Re: When watching the video, the picture freezes sound continues

Thank you for your answer. I've been away on business for the past few days.

The registration has expired. However, I recorded the 360 video with 5.7k. I uploaded the file for testing -> https://exeswizz.ch/temp/GS010163.360

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GoPro
Posts: 18,861

Re: When watching the video, the picture freezes sound continues

Thanks for sharing @exeswizz

 

We have recently released the beta version for GoPro Player on Windows. See https://community.gopro.com/t5/en/GoPro-Player/ta-p/413305

See if this resolves the issue.

 

Regards,

Ej

 

 

 

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Tourist
Posts: 6

Re: When watching the video, the picture freezes sound continues

Thanks for your link. But there is still only the Mac version.

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GoPro
Posts: 18,861

Re: When watching the video, the picture freezes sound continues

Have you tried the link shared above? @exeswizz

Please click on the part where it says "Windows Download".

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

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Tourist
Posts: 6

Re: When watching the video, the picture freezes sound continues

I will always be redirected to this page.

https://community.gopro.com/t5/de/GoPro-Player/ta-p/472239?profile.language=de

 

There is no Windows download there.

 

Has anyone tested the .360 file?

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GoPro
Posts: 9,270

Re: When watching the video, the picture freezes sound continues

Hello @exeswizz. When you click the "Windows Download" picture, it'll automatically download the GoPro.Player-1.0.0.263.msi file installer (see screenshot below for reference). You may also check your Downloads folder.