Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-139365%22%20slang%3D%22en-US%22%3EWhen%20changing%20battery%2C%20GoPro%20Hero%206%20goes%20into%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-139365%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20have%20a%20set%20of%203%20batteries%20(all%20GoPro%20branded).%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20charge%20them%20into%20a%20charging%20hub%20bought%20on%20Amazon.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhenever%20I%20put%20a%20charged%20battery%20into%20the%20GoPro%20it%20boots%20up%20in%20factory%20settings.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20experienced%20this%2C%20do%20you%20think%20it's%20because%20I'm%20not%20charging%20them%20into%20an%20original%20GoPro%20charge%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20your%20help.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-139365%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-139386%22%20slang%3D%22en-US%22%3ERe%3A%20When%20changing%20battery%2C%20GoPro%20Hero%206%20goes%20into%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-139386%22%20slang%3D%22en-US%22%3E%3CP%3Ehi%2C%3C%2FP%3E%3CP%3Estrange.%3C%2FP%3E%3CP%3Edo%20you%20mean%20all%20settings%20are%20reset%20to%20factory%3F%3C%2FP%3E%3CP%3EI%20just%20wonder%20what%20could%20be%20the%20trigger%20here...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-139388%22%20slang%3D%22en-US%22%3ERe%3A%20When%20changing%20battery%2C%20GoPro%20Hero%206%20goes%20into%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-139388%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20yes%20it's%20asking%20me%20to%20setup%20the%20time%20and%20date%2C%20if%20I%20want%20GPS%20and%20connect%20to%20Quik%20Connect%2Cwhich%20I%20assume%20looks%20like%20a%20factory%20settings.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-141195%22%20slang%3D%22en-US%22%3ERe%3A%20When%20changing%20battery%2C%20GoPro%20Hero%206%20goes%20into%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141195%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20exact%20same%20issue.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThe%20real%20questions%20I%20guess%20is%3A%20How%20long%20is%20the%20camera%20supports%20to%20keeps%20its%20settings%20when%20no%20battery%20is%20installed%3F%3C%2FP%3E%3CP%3EI%20charge%20my%20batteries%20with%20the%20external%20GoPro%20charger%20and%20have%20them%20removed%20from%20the%20camera%20for%20charging%20for%20various%20times%20(sometimes%20days).%20I%20always%20loose%20all%20settings%20and%20have%20to%20run%20to%20the%20full%20setup%20experiance%20again%20after%20a%20while.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENot%20what%20I%20would%20expect.%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-smileysad%22%20id%3D%22smileysad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-sad.png%22%20alt%3D%22Smiley%20Sad%22%20title%3D%22Smiley%20Sad%22%20%2F%3E%20Loosing%20day%2Ftime%20after%20a%20while%20is%20something%20I%20do%20understand%20if%20there%20is%20no%20large%20enough%20capacitor%20in%20the%20camera%20to%20keep%20the%20clock%20going%2C%20but%20these%20settings%20should%20not%20be%20store%20in%20volatile%20memory.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-141490%22%20slang%3D%22en-US%22%3ERe%3A%20When%20changing%20battery%2C%20GoPro%20Hero%206%20goes%20into%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141490%22%20slang%3D%22en-US%22%3E%3CP%3Ehi...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F53869%22%20target%3D%22_blank%22%3E%40granddive76830%3C%2FA%3E%26nbsp%3Bis%20this%20the%20same%20situation%3F%20you%20keep%20the%20GoPro%26nbsp%3Bwithout%20battery%20for%20a%20while%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20might%20be%20experienced%26nbsp%3Balso%20this%20once%2C%20I%20let%20the%20camera%20with%20the%20battery%26nbsp%3Bcompletely%20discharged%20a%20couple%20of%20days.%20noticed%20the%20date%2Ftime%20stamp%20is%20weird.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Erobert%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-141492%22%20slang%3D%22en-US%22%3ERe%3A%20When%20changing%20battery%2C%20GoPro%20Hero%206%20goes%20into%20factory%20settings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141492%22%20slang%3D%22en-US%22%3E%3CP%3Ehi...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F53869%22%3E%40granddive76830%3C%2Fa%3E%26nbsp%3Bis%20this%20the%20same%20situation%3F%20you%20keep%20the%20GoPro%26nbsp%3Bwithout%20battery%20for%20a%20while%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20might%20be%20experienced%26nbsp%3Balso%20this%20once%2C%20I%20let%20the%20camera%20with%20the%20battery%20almost%20discharged%20a%20couple%20of%20days.%3C%2FP%3E%3CP%3Enoticed%20the%20date%2Ftime%20stamp%20is%20weird.%3C%2FP%3E%3CP%3Esince%2C%20I%20discover%20that%20with%20voice%20off%20(and%20gps%26nbsp%3Boff)%20GoPro%20does%20not%20consume%20battery%20at%20all%20when%20powered%20off%2C%20I%20let%20the%20battery%20inside%20w%2Fo%20issues.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Erobert%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 3

When changing battery, GoPro Hero 6 goes into factory settings

Hi, I have a set of 3 batteries (all GoPro branded). 

 

I charge them into a charging hub bought on Amazon. 

 

Whenever I put a charged battery into the GoPro it boots up in factory settings. 

 

Has anyone experienced this, do you think it's because I'm not charging them into an original GoPro charge?

 

Thanks for your help. 

Backpacker
Posts: 635

Re: When changing battery, GoPro Hero 6 goes into factory settings

hi,

strange.

do you mean all settings are reset to factory?

I just wonder what could be the trigger here...

 

 

Sightseer
Posts: 3

Re: When changing battery, GoPro Hero 6 goes into factory settings

Hi, yes it's asking me to setup the time and date, if I want GPS and connect to Quik Connect,which I assume looks like a factory settings.

 

 

Tourist
Posts: 14

Re: When changing battery, GoPro Hero 6 goes into factory settings

I have the exact same issue. 


The real questions I guess is: How long is the camera supports to keeps its settings when no battery is installed?

I charge my batteries with the external GoPro charger and have them removed from the camera for charging for various times (sometimes days). I always loose all settings and have to run to the full setup experiance again after a while.

 

Not what I would expect. Smiley Sad Loosing day/time after a while is something I do understand if there is no large enough capacitor in the camera to keep the clock going, but these settings should not be store in volatile memory.

Backpacker
Posts: 635

Re: When changing battery, GoPro Hero 6 goes into factory settings

hi...

 

@granddive76830 is this the same situation? you keep the GoPro without battery for a while?

 

I might be experienced also this once, I let the camera with the battery completely discharged a couple of days. noticed the date/time stamp is weird.

 

robert

 

 

 

Highlighted
Backpacker
Posts: 635

Re: When changing battery, GoPro Hero 6 goes into factory settings

hi...

 

@granddive76830 is this the same situation? you keep the GoPro without battery for a while?

 

I might be experienced also this once, I let the camera with the battery almost discharged a couple of days.

noticed the date/time stamp is weird.

since, I discover that with voice off (and gps off) GoPro does not consume battery at all when powered off, I let the battery inside w/o issues.

 

robert