03-21-2018 04:50 AM
03-21-2018 05:28 AM
"I am literally chatting with GoPro Support right now. Replacements are NEW and not refurbished."
I do the same and thy said they repalce with refurbished. Maybe there are differences between germany and other countries.
03-21-2018 05:30 AM
03-21-2018 05:33 AM
This is the excerpt from my chat log, unfortunately in German:
"Michael (21.3.2018, 13:00:20): sollten sie die kamera austauschen wollen steht ihnen der austausch selbstverstaendlich frei. allerdings kann ich ihnen nicht versprechen das es nicht bei der neuen kamera wieder zu dem von ihnen bemaengelten aufblitzen kommt.
Ich (21.3.2018, 13:02:07): ok, darauf wollte ich bisher nicht zurückgreifen, da mir gesagt wurde, dass es sich dann um eine refurbished kamera dann handelt. ich habe meine erst am samstag geholt
Michael (21.3.2018, 13:03:51): ja, bei den austauschkameras handelt es sich um refurbished kameras welche von uns kontrolliert worden."
03-21-2018 05:40 AM
if you want to replace the camera, the exchange is of course free for you. However, I can not promise you that it does not come with the new camera back to the bemaengelten flashing.
I (21.3.2018, 13:02:07): ok, I did not want to fall back on it, because I was told that it is then a refurbished camera then. I did not bring mine until Saturday
Michael (21.3.2018, 13:03:51): yes, the exchange cameras are refurbished cameras which have been controlled by us."
Misinformation, misunderstanding, or they do replace with refurbished cameras in Germany. I can only go by what has been stated on this site by GoPro and by the Support Team members I've spoken with.
03-21-2018 09:40 AM
I agree with that. I can only repeat what different support staff have said or written to me.
But I think it would be best, if GoPro made an official statement on the flashing displays.
At the moment there are unfortunately many different statements. And just say that the flashing is normal, but what does not affect all cameras, is simply a lie. It would be normal if all cameras had these flashing screen on startup.
So it is not surprising that some think it might be a hardware bug.
And to say in an unusual activity that it is normal, but you can not explain what it is and why it does not appear on the other cameras does not seem very convincing then.
04-13-2018 01:21 PM