When I turn my GoPro7 on there is no clarity. Seems there's a film over the viewfinder, help

[thomasb23806]

I have a brand new GoPro and have followed the instructions but when I turn it on the image is fuzzy as if there is a film cover on the viewfinder.  What's happening, do I have a defective GoPro?

Tom

[mariustanya · Accepted solution]

HI @thomasb23806. Definitely not an expected result from using the new camera. Is it a HERO7 Black that you have? A sample picture video will be helpful. Hope to hear back from you. Thanks!

[mariustanya · Accepted solution]

HI @thomasb23806. Definitely not an expected result from using the new camera. Is it a HERO7 Black that you have? A sample picture video will be helpful. Hope to hear back from you. Thanks!