Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 1
Accepted Solution

When I turn my GoPro7 on there is no clarity. Seems there's a film over the viewfinder, help

I have a brand new GoPro and have followed the instructions but when I turn it on the image is fuzzy as if there is a film cover on the viewfinder.  What's happening, do I have a defective GoPro?

 

Tom


Accepted Solutions
Highlighted
GoPro
Posts: 12,402

Re: When I turn my GoPro7 on there is no clarity. Seems there's a film over the viewfinder, help

HI @thomasb23806. Definitely not an expected result from using the new camera. Is it a HERO7 Black that you have? A sample picture video will be helpful. Hope to hear back from you. Thanks!

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,402

Re: When I turn my GoPro7 on there is no clarity. Seems there's a film over the viewfinder, help

HI @thomasb23806. Definitely not an expected result from using the new camera. Is it a HERO7 Black that you have? A sample picture video will be helpful. Hope to hear back from you. Thanks!