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Tourist
Posts: 3

When I try to turn my gopro hero 6 on, it just turn a red light on.

[ Edited ]

Always after a few minutes turned off, when I try to turn my gopro hero 6 on again it just turn a red light on and nothing else.

Them, I push both buttons for 10 seconds and release, after that the camera turn on normally. 

 

Why does it not turn on normally?

Explorer
Posts: 12,792

Re: When I try to turn my gopro hero 6 on, it just turn a red light on.

[ Edited ]

Could be an issue with the battery or your SD card. What SD card are you using (make/model/size)? Have you tried with a different card?

On the top of your battery (where the connection terminals are) is there a (+) and (-) or is it blank? GoPro uses batteries made by two different companies. The battery with the (+) (-) tend to work best.

In any case, you should perform a manual update m(even if you are on the latest firmware) followed by a format of the card in the camera and then a factory reset. Your SD card should be from this list https://gopro.com/help/articles/block/microSD-Card-Considerations
If you continue to have issues after updating and trying a different card, than contact the GoPro Support Team and they will help you out https://gopro.com/help/ContactUs

Tourist
Posts: 3

Re: When I try to turn my gopro hero 6 on, it just turn a red light on.

Thank you for your attention...

 

I've checked, my battery has (+ and -) signal. I already tried 2 diffents SD card and also tried turn on whitout SD card. Same issue always

Tourist
Posts: 3

Re: When I try to turn my gopro hero 6 on, it just turn a red light on.

I've just made a manual update.. Still not working properly

Explorer
Posts: 12,792

Re: When I try to turn my gopro hero 6 on, it just turn a red light on.

Sorry to hear that these trouble shooting steps didn't help you. At this point I think it's best if you contact the GoPro Support Team https://gopro.com/help/ContactUs