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Sightseer
Posts: 1
Accepted Solution

When I transfer the video in my Macbook Pro the video are having some delays in sound and video

Everytime I transfer videos in my laptop from my hero 5 there is always delay in sound and videos, I shoot at 

Res: 4k

FPS: 30

FOV : wide

 

Can someone pls help me? 

 

Thanks Gopro Fam


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GoPro
Posts: 3,924

Re: When I transfer the video in my Macbook Pro the video are having some delays in sound and video

Hi @lordzb0y,

 

Depending on your computer you may be running into some system limitation issues with that 4K content. I would first check out this article to make sure that you do meet the requirements. 

 

https://gopro.com/help/articles/How_To/How-to-Correct-Choppy-or-Broken-Up-Playback

 

In general if you do not necessarily need 4K content I would recommend shooting in a lower resolution as it should playback smoother on your device. Hope that helps!

 

Best,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: When I transfer the video in my Macbook Pro the video are having some delays in sound and video

Hi @lordzb0y,

 

Depending on your computer you may be running into some system limitation issues with that 4K content. I would first check out this article to make sure that you do meet the requirements. 

 

https://gopro.com/help/articles/How_To/How-to-Correct-Choppy-or-Broken-Up-Playback

 

In general if you do not necessarily need 4K content I would recommend shooting in a lower resolution as it should playback smoother on your device. Hope that helps!

 

Best,

Ryan