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Reply
Tourist
Posts: 3

When I plug my camera into my MacAir it says there are no videos on the card but there are.

Today the camera came up with SD Error. I turned it off & back on. It worked.

I have lots of footage on the camera but it is not importing & it says there are no photos to import! 

HELP please... I am working on a project & really need to get the footage.

I am in a remote community and have no access to any shops.

Adventurer
Posts: 10,412

Re: When I plug my camera into my MacAir it says there are no videos on the card but there are.

Use a USB/SD adapter and insert your microSD into your computer. Don't use the Quik Desktop app. Instead, use Windows Explorer (or Finder in Mac) to open the contents of the SD card. Move your files over to the computer manually. If you received SD Error, then hopefully it was just one file that the camera was unable to close properly. You might not be able to recover that one file.
Tourist
Posts: 3

Re: When I plug my camera into my MacAir it says there are no videos on the card but there are.

Hi Daniel

 

So, I'm like 339kms away from any stores and I don't have a USB/SD adaptor. I am hoping if I open the camera tomorrow it will miraculously download everything and then I can reformat the SD card and hopefully that will fix it. 

I really want to save all the footage but I guess in the worst case scenario I would have to just reformat the SD card & hope it fixes the problem or you don't think it will??

 

 

Adventurer
Posts: 10,412

Re: When I plug my camera into my MacAir it says there are no videos on the card but there are.

Do you have a mobile phone that you can connect to the camera? Also, make sure you try all of your USB ports. After plugging in the camera and opening Quik, if it still reads as no media, unplug the cable from the computer USB and plug it back in (keep trying different ports).

Try this:
With the camera off, plug it into the computer and wait until it starts charging (red light on)
Open Quik on the computer
Turn the camera on
If no media is recognized, turn the camera off and then back on
If still no media is recognized, unplug the USB, wait about 10 seconds and then plug it back in.
If still no media, unplug, wait a few seconds and then plug into another USB port.

When the camera is on, not plugged into the computer, what does the front LCD say? Is it showing that there are files?

What SD card are you using?

If you need to use the camera and run out of ways to try and get the media off of the card, then yes, formatting the card is the best way to get the card back into working order. If there is an error on the card; however, only a full format in a computer will fix it. The camera will just clear the card directory.

Best of luck!
Highlighted
Tourist
Posts: 3

Re: When I plug my camera into my MacAir it says there are no videos on the card but there are.

Hey Daniel

 

Thanks for your advice I tried everything but in the end I couldn't get it to work.

So I reformatted the SD in the camera cause I I don't have a card reader to do it in the computer.

And I shot a video & it downloaded.

I went out and used it but Boo... it started being painful again... SD card error & once again the video footage unable to download.

Luckily we found another camera here I can use... it's not GoPro so can't really let the kids use it but at least I can get footage of them & make some little videos for them.

 

Guess I will need to buy a new SD card? It wouldn't be a fault with the Go Pro right? Just the SD card.

 

Again thanks for your help... just a pity I'm 4hrs away from shops & don't have a car.

Jewelz

GoPro
Posts: 6,998

Re: When I plug my camera into my MacAir it says there are no videos on the card but there are.

 

Hi @jewelzh2424

 

I am sorry to hear about what happened.

Please make sure you are using one of the recommended SD cards.

You may also check this article: 

NO SD or SD ERR on Camera's LCD

 

Thanks!

Ej