09-20-2017 11:46 AM
Could someone tell me what may have caused this. The following case damage recently appeared and now the gopro won't turn on.
My daughter keeps her Hero 3+ black in the water proof cases at all times and only takes it out to download content onto a desktop computer. There doesn't appear to be any other signs of damage to the case. The water proof case appears to be intact and still water tight after I submerging it by itself. The batteries charge using the external battery charger.
09-20-2017 01:36 PM
@heyna123 - Those look like rub marks from the housing. When you press a button on the housing, it pushes through to the camera itself and can leave marks like this one. The good news is that these are cosmetic only in nearly all cases. The camera should still work well.
09-20-2017 04:35 PM
The HERO3 is an older camera. It's possible that the battery may have lost its ability to hold a charge. When it's plugged into a power supply, do the charging lights turn on? Do you have another battery you can try?
09-21-2017 02:33 PM
@jefft- Yes, I have two batteries. I have charged both off the camera using the GoPro dual battery charger. While on the dual battery charger I do get charging idicator lights.
The Hero3+ Black does not respond to either batery or when plugged directly into the GoPro USB to charge. The GoPro is essentially a brick. Any other ideas?
09-21-2017 04:23 PM
@heyna123 - Have you tried doing a factory reset?
- Hold down the Shutter (S) button.
- Press the Power (P) button while holding the Shutter button.
- When the camera powers on, it will be set to all of the factory default
If that doesn't do it, the best option is going to be to contact our Support team directly at https://gopro.com/help/PKBContactus so we can dig into this with you.
09-21-2017 09:52 PM
09-21-2017 10:29 PM
Yes, I've tried the factory reset sequence both ways; sd card in and out of the camera. I also let the camera rest for a few minutes before trying each sequence. I'd also like to add I've tried the factory reset sequesnce(s) multiple times throughout today. I even charged the batteries to full green light indicator using the dual battery charger before my last try this evening. Still nothing. I think at this point I will need to contact support.