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Sightseer
Posts: 1

What can be done with cracked screen on Black 7

[ New ]

My grandson dropped my Black 7 and was wondering what can be done? Can it be fixxed? Do I now have to put it in waterproof case?

I own 5 GoPro's and never had an issue til now, so I don't know what the proccess is to get it fied or i'm out of luck.

Thank you for your time and I await your reply.

Danny Cosmo

GoPro 7 #2.jpg

Accepted Solutions
GoPro
Posts: 18,440

Re: What can be done with cracked screen on Black 7

[ New ]

Hello, @captcos. If you contact our Support team, they will be able to look into options for you. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

 

Be sure to have photos showing the damage on the camera for easy reference. 

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All Replies
GoPro
Posts: 18,440

Re: What can be done with cracked screen on Black 7

[ New ]

Hello, @captcos. If you contact our Support team, they will be able to look into options for you. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

 

Be sure to have photos showing the damage on the camera for easy reference.