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Backpacker
Posts: 1,447
Accepted Solution

What Is GoPro Care / How To Get GoPro Care "GoPro Community"

 

Haven't heard about the new news from GoPro!! Well GoPro has introduced GoPro Care for the HERO4 Lineup.

Make Sure To Watch The Video And Learn More, and How To Get GoPro Care:http://shop.gopro.com/goprocare


Accepted Solutions
GoPro
Posts: 1,755

Re: What Is GoPro Care / How To Get GoPro Care "GoPro Community"

[ Edited ]

Hi @parker2015

 

At this point in time, GoPro Care is available only within the USA, excluding a few states. We are currently in the process of getting those states included. 

 

In any case of warranty or assistance, the Support Team is good about working with GoPro customers to get them taken care of wherever they are in the world. If the logistics line up, they are normally able to swap cameras out mid-trip and when customers are away from home. GoPro Care provides coverage for damaged cameras, premium customer support, and advanced replacement, which can help minimize the time it takes to get a customer the help they need. 

 

This being said, while the GoPro warranty is universal, and while we can help US-based, GoPro Care customers out in most cases when they're abroad, circumstances such as shipping infrastructure and import laws can play a role in how effectively these services can be provided. 

 

I hope that helps to clarify! 

View solution in original post


All Replies
Hiker
Posts: 23

Re: What Is GoPro Care / How To Get GoPro Care "GoPro Community"

Hi @chrisediting Do you know if this program is only available in the USA?  

 

Also, the terms of GoPro Care say they can ship a replacement anywhere?  Is this also applicabe to let's say Brasil or Argentina?  From what I know, customs in these countries are really strict.

 

Thanks for any info!

GoPro
Posts: 1,755

Re: What Is GoPro Care / How To Get GoPro Care "GoPro Community"

[ Edited ]

Hi @parker2015

 

At this point in time, GoPro Care is available only within the USA, excluding a few states. We are currently in the process of getting those states included. 

 

In any case of warranty or assistance, the Support Team is good about working with GoPro customers to get them taken care of wherever they are in the world. If the logistics line up, they are normally able to swap cameras out mid-trip and when customers are away from home. GoPro Care provides coverage for damaged cameras, premium customer support, and advanced replacement, which can help minimize the time it takes to get a customer the help they need. 

 

This being said, while the GoPro warranty is universal, and while we can help US-based, GoPro Care customers out in most cases when they're abroad, circumstances such as shipping infrastructure and import laws can play a role in how effectively these services can be provided. 

 

I hope that helps to clarify! 

Hiker
Posts: 23

Re: What Is GoPro Care / How To Get GoPro Care "GoPro Community"

Hi @mattb

 

Thank you for your response and clarification about GoPro care. I truly appreciate it!

 

All the Best!

Sightseer
Posts: 1

Re: What Is GoPro Care / How To Get GoPro Care "GoPro Community"

Hi Mattb,

 

I'm a Washington State resident. I recently bought a couple of Hero5 Black cameras from GoPro.com and would like to get GoPro Care. Any update on availability in WA? Or if it becomes available later than 60 days after my purchase, is there a way for me to still get it? I experienced major product failure in the past post-warranty and want to avoid that this time.

 

Thanks,

Norm

GoPro
Posts: 1,755

Re: What Is GoPro Care / How To Get GoPro Care "GoPro Community"

Hi @normmarq

 

Thanks for posting to the Community. Unfortunately, Washington remains one of the few states where we are currently unable to offer GoPro Care. I truly wish that I could help you out, but at this time I don't know when it will be available there. As such, we unfortunately can't extend the eligibility for the cameras you recently bought. 

 

I definitely understand your concerns and regret the inconvenience in this case! 

Tourist
Posts: 2

Re: What Is GoPro Care / How To Get GoPro Care "GoPro Community"

I purchased a hero5 in Canada and it wasnt clear that it was only applied to US only.  It would be good if you can offer the program here in Canada,

 

Thanks,

Ron

Backpacker
Posts: 1,447

Re: What Is GoPro Care / How To Get GoPro Care "GoPro Community"

Great Question @rone2484.

I'm not sure if GoPro Care is available in Canda.

You can check here at the two links below: 

 

https://shop.gopro.com/goprocare

https://gopro.com/care/terms