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Tourist
Posts: 6

Weird pixels/color

[ New ]

Hello,

I have really strange things while filming. Do you have any ideas ?

I contact support 2 days ago, then I updated my gopro again but it's the same.

I thought it was because of AUTO White Balance, so I put it OFF today, but nothing changes.

Thank you

 

4K@60 color flat, sharp low, ISO 100/100

GX010021.MP4_snapshot_00.46_[2020.05.22_14.10.36].jpg
Tourist
Posts: 6

Re: Weird pixels/color

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GX010023.MP4_snapshot_01.36_[2020.05.22_14.09.26].jpg
Tourist
Posts: 6

Re: Weird pixels/color

[ New ]
 
GX010045.MP4_snapshot_01.00_[2020.05.24_16.11.14].jpg
Tourist
Posts: 6

Re: Weird pixels/color

[ New ]
 
GX010045.MP4_snapshot_01.04_[2020.05.24_16.11.29].jpg
Hiker
Posts: 39

Re: Weird pixels/color

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Looks like you need a red filter.

GoPro
Posts: 19,608

Re: Weird pixels/color

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Hello, @fletch06. It would be best to continue working with our Support team for this matter. When you contact them back, please let them know that the issue remains despite performing the suggested steps. You may use the same case number for easy reference. You can reach them through https://gopro.com/help/ContactUs . 

Tourist
Posts: 6

Re: Weird pixels/color

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It's done. I'm waiting for news now.

 

Nomad
Posts: 6,910

Re: Weird pixels/color

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Also, did you set your bitrate to HIGH?

Tourist
Posts: 6

Re: Weird pixels/color

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Hello, Yes all my profiles have high bitrate.

I'm still wainting for them to call me back.