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Tourist
Posts: 1

Waterproof case failed

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I bought my son a GoPro 8 last year and a waterproof case for it before our trip to the ocean. The waterproof case worked well when testing the integrity of case multiple times and within 10 mins in ocean failed and now the camera is dead. I pulled the battery and card and had it in rice within 30 mins and looks like it’s a lost cause battery has corrosion and inside has corrosion. My eight year old is heartbroken and I’m beyond bummed that he wasn’t able to record our vacation. I’m not sure what to do. Any suggestions?
Thanks!
GoPro
Posts: 20,818

Re: Waterproof case failed

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Sorry to hear about what happened, @kandicek82. We would like to gather details to help determine what may have caused the water to enter the camera/housing. To proceed, please submit a contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.