Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-55127%22%20slang%3D%22en-US%22%3EWaterproof%3F%20Really%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55127%22%20slang%3D%22en-US%22%3EHi%2C%20I%20am%20at%20the%20swimming%20pool%20right%20now%20and%20after%20taking%20about%2010%20pictures%20under%20water%20I%20noticed%20an%20accumulation%20of%20water%20in%20the%20front%20LCD%2C%20this%20is%20unacceptable%20since%20the%20main%20attraction%20to%20this%20camera%20is%20the%20waterproof%20protection.I'm%20bringing%20this%20back%20to%20the%20store%20but%20I'm%20very%20disappointed.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-55127%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55128%22%20slang%3D%22en-US%22%3ERe%3A%20Waterproof%3F%20Really%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55128%22%20slang%3D%22en-US%22%3E%3CP%3Eyeah%20they%20clain%20it%20is%20%26nbsp%3Bthere%20are%20lemons%20out%20there%20be%20careful%20best%20thing%20you're%20doing%20right%20is%20to%20the%20store%20%2C%20%26nbsp%3Bfor%20an%20exchange%20or%20a%20full%20refund%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55861%22%20slang%3D%22en-US%22%3ERe%3A%20Waterproof%3F%20Really%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55861%22%20slang%3D%22en-US%22%3EUpdate%2C%3CBR%20%2F%3EI%20went%20to%20the%20store%20and%20they%20told%20me%20I%20need%20to%20call%20the%20support%20line%2C%20I've%20been%20calling%20and%20waiting%20on%20the%20line%20for%20hours%20with%20no%20response%2C%20the%20chat%20is%20always%20busy%20and%20honestly%20this%20is%20frustrating%2C%20I%20thought%20GoPro%20had%20a%20better%20customer%20service...%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Waterproof? Really?

Hi, I am at the swimming pool right now and after taking about 10 pictures under water I noticed an accumulation of water in the front LCD, this is unacceptable since the main attraction to this camera is the waterproof protection.
I'm bringing this back to the store but I'm very disappointed.
Adventurer
Posts: 9,864

Re: Waterproof? Really?

yeah they clain it is  there are lemons out there be careful best thing you're doing right is to the store ,  for an exchange or a full refund?

Tourist
Posts: 2

Re: Waterproof? Really?

Update,
I went to the store and they told me I need to call the support line, I've been calling and waiting on the line for hours with no response, the chat is always busy and honestly this is frustrating, I thought GoPro had a better customer service...
Adventurer
Posts: 9,864

Re: Waterproof? Really?

sorry to hear that.