Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-20993%22%20slang%3D%22en-US%22%3EWater%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-20993%22%20slang%3D%22en-US%22%3E%3CP%3EUsed%20it%20in%20water%20just%20today%2C%20and%20now%20this%3F%20Is%20this%20normal%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-20993%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21051%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21051%22%20slang%3D%22en-US%22%3E%3CP%3EI%20got%20it%20too%2C%20but%20after%20leaving%20it%20under%20a%20sun%2C%20all%20gone.%20Mine%20was%20after%20playing%20in%20the%20rain%20with%20motorcycle.%3C%2FP%3E%3CP%3EMy%20best%20guess%20is%20that%20it%20is%20not%20trully%20water%20tight%20on%20the%20removable%20lens%20protector.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-22964%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-22964%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20to%20confirm%20what%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F2039%22%20target%3D%22_blank%22%3E%40itsdendy%3C%2FA%3E%20wrote%2C%20the%20lens%20itself%20is%20waterproof%2C%20but%20the%20protective%20cover%20does%20have%20a%20gap%20that%20can%20allow%20water%20underneath%20it.%20The%20cap%20is%20removable%20if%20you%20ever%20need%20to%20dry%20or%20clean%20it.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-23192%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-23192%22%20slang%3D%22en-US%22%3E%3CP%3ETo%20remove%20the%20protective%20lens%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPull%20it%20from%20the%20housing%2C%20and%20after%20there%20is%20a%20little%20gap%2C%20twist%20the%20protective%20lens%26nbsp%3Bin%20the%20direction%20of%20the%20front%20LCD%20screen.%3C%2FP%3E%3CP%3EAfter%20cleaning%20the%20inside%20twist%20it%20back%20on%2C%20maybe%20the%20protective%20lens%26nbsp%3Bwasn't%20placed%20properly.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-28830%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-28830%22%20slang%3D%22en-US%22%3E%3CP%3EI%20also%20am%20experiencing%20this..%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97%22%20target%3D%22_blank%22%3E%40jefft%3C%2FA%3E%26nbsp%3BJust%20to%20confirm%2C%20the%20camrea%20itself%20it%20still%20'water-tight'%20(up%20to%2010m%20of%20course)%20even%20without%20the%20protective%20lense%20cover%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-28831%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-28831%22%20slang%3D%22en-US%22%3E%3CP%3ETechnically%2C%20yes%2C%20I%20believe%20it%20is%2C%20but%20we%20don't%20recommend%20taking%20the%20camera%20in%20the%20water%20without%20the%20lens%20cover%20on%2C%20unless%20the%20camera%20is%20in%20the%20Super%20Suit.%20Being%20waterproof%20and%20being%20waterproof%20and%20able%20to%20handle%20the%20bumps%20that%20come%20with%20normal%20usage%20are%20not%20the%20same%20thing.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31670%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31670%22%20slang%3D%22en-US%22%3EHi%2C%20have%20the%20same%20issue.%20is%20this%20normal%3F%20because%20some%20of%20the%20my%20friend%20have%20the%20same%20model.%20but%20don't%20have%20this%20problem.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31675%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31675%22%20slang%3D%22en-US%22%3E%3CP%3Elook%20inside%20hte%20lens%20protector%20%26nbsp%3Bto%20see%20if%20the%20whote%20o-ring%20is%20there%3F%20it%20may%20not%20be%20seated%20correctly%2C%20and%20that%20is%20where%20the%20water%20is%20popping%20in.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31754%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31754%22%20slang%3D%22en-US%22%3EThe%20camera%20is%20used%20out%20if%20the%20box%20after%20purchased%20and%20never%20removed%20the%20lens%20protector.%20is%20this%20a%20factory%20defect%3FI%20tried%20to%20open%20the%20protective%20lens%20and%20yes%20o-ring%20is%20there.%20tried%20to%20put%20back%20and%20resubmerged%20still%20havig%20the%20same%20issue%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36411%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36411%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem%2C%20is%20there%20some%20way%20gropro%20will%20replace%20it%2C%20everytime%20I%20go%20into%20the%20ocean%20or%20heavy%20rain%20I%20end%20up%20with%20pics%20like%20this....%20%3A(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20kid%20of%20ruining%20my%20holiday%20of%20.%20alifetime%20here%20guys%20%3A(%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36686%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20on%20Lens%20-%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36686%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F21433%22%3E%40boldvista14526%3C%2Fa%3E%20-%20There%20are%20some%20tricks%20such%20as%20licking%20the%20lens%20or%20using%20a%20little%20Rain-X%20on%20the%20lens%20that%20can%20help%20keep%20water%20off%20of%20your%20lens%2C%20but%20there's%20no%20automatic%20way%20to%20keep%20droplets%20off%20of%20the%20lens.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20water%20is%20getting%20inside%20of%20the%20lens%20cover%2C%20try%20removing%20the%20cover%20and%20checking%20that%20the%20seals%20are%20in%20place.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Re: Water on Lens - Hero 5 Black

The camera is used out if the box after purchased and never removed the lens protector. is this a factory defect?

I tried to open the protective lens and yes o-ring is there. tried to put back and resubmerged still havig the same issue
Sightseer
Posts: 1

Re: Water on Lens - Hero 5 Black

I have the same problem, is there some way gropro will replace it, everytime I go into the ocean or heavy rain I end up with pics like this.... :(

 

 

It's kid of ruining my holiday of . alifetime here guys :(

GOPR0303.jpg
GoPro Community Manager
Posts: 5,861

Re: Water on Lens - Hero 5 Black

@boldvista14526 - There are some tricks such as licking the lens or using a little Rain-X on the lens that can help keep water off of your lens, but there's no automatic way to keep droplets off of the lens.

 

If water is getting inside of the lens cover, try removing the cover and checking that the seals are in place.

 

Jeff