08-04-2018 02:04 AM
I bought my gooro hero 5 black camera from Tokyo last year and when I used it under water for the first time, the screen blinked and turned off. After wiping the water outside when I opened the camera i could see the water drops inside the camera , even though it's a waterproof camera. Since then I couldn't start the camera.
08-04-2018 08:10 AM - edited 08-04-2018 08:39 AM
The HERO5 Black is waterproof down to 10m (33ft) without a housing; so long as all camera doors are closed prior to exposing the camera to liquid.
We'd love to further look in to what happened with your camera.
Kindly reach out to our Support Team so we can gather additional information and provide you with our recommendations.
You can contact them via phone or chat. https://gopro.com/help/ContactUs