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Tourist
Posts: 4

Water logged hero 5 black

Hello
I bought my gooro hero 5 black camera from Tokyo last year and when I used it under water for the first time, the screen blinked and turned off. After wiping the water outside when I opened the camera i could see the water drops inside the camera , even though it's a waterproof camera. Since then I couldn't start the camera.
Please help
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GoPro
Posts: 12,772

Re: Water logged hero 5 black

[ Edited ]

Hi @sweetshore8106

 

The HERO5 Black is waterproof down to 10m (33ft) without a housing; so long as all camera doors are closed prior to exposing the camera to liquid.

 

We'd love to further look in to what happened with your camera.

Kindly reach out to our Support Team so we can gather additional information and provide you with our recommendations.

You can contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 4

Re: Water logged hero 5 black

The number provided in the page mentioned above is not in use,and I'm not able to get into a chat.it says chat is unavailable to you.
Please provide alternative number if possible.
Highlighted
Tourist
Posts: 4

Re: Water logged hero 5 black

And more over to the situation, i didn't dip the camera to a depth more than a metre, and I was shocked to see water inside the camera..
Highlighted
GoPro
Posts: 5,842

Re: Water logged hero 5 black

 

Hi @sweetshore8106

 

On GoPro Website try to change your region to US. 

It's located on upper right hand part of the screen. 

 

Then try to contact support again. 

 

 

Regards,

-Jay